Director of Strategy & Operations

City of New York • New York City, NY

7h

About The Position

The New York City Department of Transportation (DOT) is seeking an experienced, motivated, and inclusive Director of Strategy & Operations for Transit Development (TD), a subdivision of the Transportation Planning and Management Division. DOT’s mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in New York City and support the transportation infrastructure that contributes to the City’s economic vitality and quality of life.

Transit Development develops public-transit-supportive street infrastructure and policies and serves as DOT’s primary point of contact with the Metropolitan Transportation Authority (MTA). Its work supports the Mayor’s vision for faster, more reliable buses, including implementation of the locally mandated Streets Plan.

Reporting to the Assistant Commissioner of Transit Development and working closely with the Director of Planning & Policy, Senior Director of Bus Priority, and TPM leadership, the Director will serve as TD’s people officer. The role is responsible for aligning programs and subunits, supporting high-impact decisions, strengthening internal operations, and expanding external collaboration.

Candidates must be permanently serving in the City Planner title or reachable on the open-competitive civil service list, Exam #5045. The City Planner qualification requires a bachelor’s degree and qualifying city-planning experience, or an equivalent combination of education and experience. Graduate education in specified planning and related fields may substitute for experience, but all candidates must have a bachelor’s degree.

Requirements

• Must be permanently serving in the City Planner title or reachable on the open-competitive civil service list, Exam #5045.
• A bachelor’s degree from an accredited college or university and two years of satisfactory full-time experience in city planning, or a satisfactory equivalent combination of education and experience.
• All candidates must have a bachelor’s degree.
• Graduate education in city planning, urban planning, urban design, architecture, landscape architecture, transportation engineering, public administration, economic development, or a related field may substitute for experience at 30 graduate semester credits for one year of experience.
• For Assignment Level III, one additional year of professional experience beyond the minimum requirements is required.
• For Assignment Level IV, two additional years of professional experience beyond the minimum requirements are required.

Responsibilities

• Ensure alignment across Transit Development subunits, resolve bottlenecks, drive program delivery, and coordinate with City agencies, elected officials, and the MTA.
• Champion staff wellbeing and professional development.
• Lead coordination with TPM Human Resources to support recruitment, onboarding, and performance management.
• Oversee administrative compliance and support recruiting, budget planning and tracking, and workflow improvements across the subdivision.
• Coordinate the Next Stop: Fast Buses, Better Service plan and tracking of Streets Plan implementation.
• Develop and expand stakeholder engagement strategies with advocates, business partners, and the broader public.

What This Job Offers

• Job Type: Full-time
• Career Level: Director