Director of Strategy & Operations

City of New York • New York City, NY

7h

About The Position

The New York City Department of Transportation’s Transit Development subdivision is seeking an experienced, motivated, and inclusive leader to serve as Director of Strategy & Operations. Transit Development develops public-transit-supportive street infrastructure and policies and serves as the agency’s primary point of contact with the Metropolitan Transportation Authority. Its work supports the agency’s goals for faster, more reliable buses, including implementation of the locally mandated Streets Plan.

Reporting to the Assistant Commissioner of Transit Development and working closely with the Director of Planning & Policy, Senior Director of Bus Priority, and Transportation Planning and Management leadership, the Director will serve as the people officer for Transit Development. The role ensures alignment across programs and subunits, supports high-impact decision-making, strengthens internal operations, and advances external collaboration.

The Department of Transportation’s mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in New York City and support the transportation infrastructure that contributes to the city’s economic vitality and quality of life.

Requirements

• Must be permanently serving in the title of Administrative City Planner or be reachable on the open competitive civil service list, Exam #1143.
• A baccalaureate degree from an accredited college and four years of full-time experience in city planning, including at least eighteen months in a managerial capacity, or equivalent education and/or experience.
• All candidates must have a baccalaureate degree and eighteen months of managerial experience in city planning.
• Graduate work leading to an advanced degree in city planning or a related field may substitute for up to two years of non-managerial experience on a year-for-year basis.
• Graduation from an accredited United States law school may substitute for two years of non-managerial experience.

Responsibilities

• Ensure alignment across Transit Development subunits, resolve bottlenecks, drive program delivery, and coordinate with City agencies, elected officials, and the MTA.
• Champion staff wellbeing and professional development.
• Lead coordination with Transportation Planning and Management Human Resources to support recruitment, onboarding, and performance management.
• Oversee administrative compliance and support recruiting, budget planning and tracking, and workflow improvements across the subdivision.
• Coordinate the Next Stop: Fast Buses, Better Service plan and track Streets Plan implementation.
• Develop and expand stakeholder engagement strategies with advocates, business partners, and the broader public.

What This Job Offers

• Job Type: Full-time
• Career Level: Director