Client Strategy Director

PMG•Chicago, IL

About The Position

PMG is seeking a Client Strategy Director to guide client relationships and develop integrated, full-funnel media strategies that help brands achieve business growth. The role works across clients, media, creative, analytics, technology, and external partners, connecting business objectives with media, creative, and data strategies. The Director will lead strategic planning and client communications, oversee campaign performance and budgets, and deliver actionable insights and recommendations. The position also includes leadership of media professionals, mentoring and team development, project and process management, and contributions to internal planning and operational improvements. The Director is expected to bring strategic insight, operational excellence, curiosity, adaptability, and people-focused leadership to client work and team collaboration.

Requirements

10+ years of experience in Client Strategy.
5+ years of leadership experience.
Bachelor’s degree or equivalent work experience.
Experience leading strategic planning across key accounts and connecting business goals with integrated media, creative, and data strategies.
Expertise translating market trends, brand insights, and performance data into actionable strategic frameworks.
Ability to manage complex client relationships, guide executive-level conversations, and influence long-term brand and media decisions.
Ability to develop and present strategic narratives and translate complexity into clear recommendations.
Experience collaborating cross-functionally with creative, media, analytics, and technology teams.
Ability to lead, mentor, and inspire high-performing teams.
Ability to balance strategic vision with operational excellence and deliver actionable, scalable recommendations aligned with business outcomes.
Curiosity and adaptability, with a commitment to learning and staying current with media innovation.
Customer-focused approach to identifying opportunities and delivering meaningful client value.
People-focused leadership that supports collaboration, innovation, professional growth, and strong relationships.

Responsibilities

Design and guide full-funnel media plans and recommendations aligned with clients’ brand visions and objectives, using performance data and planning tools to strengthen strategies.
Manage budget forecasts and ad spend, oversee investment allocation, and align campaign results with client KPIs and performance goals.
Build and maintain trusted client relationships, understand clients’ businesses, communicate consistently, and identify opportunities proactively.
Introduce and refine media strategies that improve client outcomes and streamline internal operations.
Lead the creation, presentation, and regular updating of media plans and deliverables, using presentation tools such as Keynote and PowerPoint.
Coordinate between clients, internal teams, and external partners to advocate for client needs and support cohesive omnichannel strategies.
Mentor and support media professionals, promote innovation and continuous improvement, and ensure alignment with best practices and media standards.
Manage project timelines, go-to-market strategies, and team priorities, implementing systems that support timely delivery of client goals.
Resolve challenges affecting team performance or client expectations, provide actionable feedback, and foster an adaptable, growth-oriented team culture.
Collaborate with media and analytics teams to develop reports and dashboards that support data-informed recommendations.
Oversee omnichannel campaign performance, manage budget allocation, recommend improvements, and address issues in real time.
Ensure client reporting aligns with learning agendas and broader business objectives, providing useful insights across media channels.
Lead test-and-learn initiatives, share results, and facilitate incrementality testing.
Monitor industry trends, platforms, and technology developments, and recommend innovations that support client growth.
Analyze clients’ industries, audiences, competitors, and unique selling points to provide strategic insights aligned with their goals.
Lead strategic planning across key accounts, linking business goals to integrated media, creative, and data strategies.
Shape and present strategic narratives that align internal teams and build client confidence.
Collaborate with creative, media, analytics, and technology leads to ensure aligned execution and strategic consistency.

Benefits

Annual performance-based bonus program, subject to program terms.
Learning and development programs, mentorship opportunities, and career advancement support.
Generous time off.
Paid parental leave.
Retirement benefits, including employer contributions or matching where applicable.
Fertility and family-building benefits for eligible employees and spouses or partners.
Medical, dental, and vision coverage.
Optional pet insurance.
Company-funded lifestyle spending account for eligible health and well-being expenses.
Commuter benefits where available.
Eight paid volunteer hours each year.
Enterprise AI tools and ongoing AI training.