Director, Client Partnerships and Strategy

M3USA

2d•Remote

About The Position

The Director, Client Partnerships and Strategy engages clients and develops effective, efficient bids to win RFPs in traditional market research. The role works closely with Research Directors to support existing accounts and generate new business by deepening client relationships, growing accounts, and providing excellent service to prospects throughout the sales process. The position is responsible for sales performance across assigned accounts, achieving quarterly revenue and profit targets, and ensuring client proposals are optimized, accurately priced, feasible, and delivered on time. It also develops account and prospecting strategies, maintains sales and CRM data and reporting, partners with marketing, and represents pharma-insight at industry events. The Director collaborates with delivery teams to ensure seamless, high-quality client service from quoting through invoicing. The role participates in key project meetings and supports project delivery through internal briefings and reviews of questionnaires and presentations. It also contributes to leadership strategy, monitors team sales KPIs and workloads, supports team financial goals, and reviews account performance against sales and revenue goals monthly.

Requirements

Bachelor’s degree or equivalent work experience.
Exceptional ability to multitask and prioritize requests.
Solid relationship-building and customer-service skills.
Excellent verbal and written communication skills.
Excellent time-management skills.
Strong problem-solving ability and a proactive approach to finding answers and resolutions to daily issues.
Strong self-discipline and organizational habits.
Excellent presentation skills.

Nice To Haves

Four to five years of professional market research experience preferred.
Experience in healthcare market research is a plus.

Responsibilities

Achieve personal financial goals, delivering at least target revenue and profit per quarter.
Be responsible for sales performance of company-assigned accounts.
Ensure client proposals are optimized and delivered on time with accurate feasibility and pricing.
Maintain an up-to-date prospecting list for business development.
Create strategies to target specific high-value accounts.
Maintain the company sales CRM and ensure contact information and activity are accurate and current.
Maintain accurate sales reporting and address reporting improvements and data queries.
Generate meetings with new client contacts and expand relationships with existing accounts.
Partner with the marketing team to support an active sales and marketing partnership and execute the pharma-insight marketing plan, including thought leadership and internal support.
Represent pharma-insight at conferences and industry events.
Build close working partnerships with delivery team leads and staff to ensure high-standard client service from quoting through invoicing.
Attend critical meetings for sold projects, including kick-off meetings, regular updates, and final presentations.
Support delivery teams to ensure projects meet expected standards, including internal briefings and questionnaire and presentation reviews.
Contribute ideas and strategies for success with the leadership team.
Continuously develop new business and onboard new customers.
Monitor and maintain sales KPIs for bidding and behavioral metrics to optimize performance and balance workloads.
Ensure team members are productive and work toward clear new-business goals monitored quarterly.
Support achievement of team financial goals, delivering at least target revenue and profit per quarter.
Use account data to develop and execute business-growth plans, reviewing them on an ongoing basis.
Review accounts monthly against sales and revenue goals.