Client Strategy Senior Director

PMG•Chicago, TX

About The Position

PMG is hiring a Client Strategy Senior Director to shape and execute strategy across a diverse portfolio of clients while leading an inclusive, dynamic team of leads and supervisors. The role serves as a trusted strategic partner to senior and executive client stakeholders, developing integrated media strategies aligned with business objectives and fostering professional growth within the team. The Senior Director builds strong relationships, supports collaboration, removes barriers to success, and oversees strategic planning and communications to advance performance goals. The position sets portfolio-level strategic direction, leads integrated planning and measurement, and guides cross-functional teams across media, creative, analytics, strategy, and technology. It oversees financial performance and investment planning, identifies growth opportunities, promotes innovation and emerging technologies, and establishes operational standards across client engagements. The role also develops senior leaders and talent, partners with PMG executive leadership on broader company initiatives, and models a culture of innovation, continuous learning, customer focus, and operational excellence. PMG is an independent global platform company with more than 1,000 employees. The company offers performance-based annual bonuses, professional development, generous time off, paid parental leave, retirement benefits, healthcare coverage, family-building support, pet insurance, lifestyle spending support, commuter benefits where available, paid volunteering time, and enterprise AI tools and training. Benefits and compensation programs may vary by location and eligibility and are subject to applicable terms.

Requirements

10+ years of experience in digital marketing.
Bachelor’s degree or equivalent experience.
5+ years of people management experience, including mentoring, training, and guiding team members.
Ability to align cross-functional teams and drive impactful strategies collaboratively.
A foundation in consulting and the ability to contribute thoughtful insights and solutions for client needs.
Strong understanding of digital marketing and insights management, with the ability to create data-informed strategies.
Knowledge of digital buying environments and multichannel marketing to develop integrated media strategies.
Proficiency with Microsoft Excel, Microsoft PowerPoint, Keynote, and Google Slides.
Client-service and coaching skills, with the ability to foster relationships and support team development.
High emotional intelligence and interpersonal skills to build trust and collaboration.
Organizational skills and experience with structured project management approaches, such as the waterfall model.
Curious, analytical approach and ability to translate data insights into actionable strategies.
Adaptability and commitment to continual learning, media innovation, and customer-focused value delivery.
People-focused leadership that fosters collaboration, innovation, and professional growth.

Responsibilities

Set long-term strategic vision across a portfolio of customers, aligning integrated media strategies and PMG capabilities with customer growth goals, brand priorities, transformation needs, and market conditions.
Advise senior and C-suite customer stakeholders, translating business challenges, market trends, customer data, and strategic insights into actionable media and business opportunities.
Lead portfolio strategic planning to produce integrated, full-funnel, insight-driven, measurable solutions and encourage channel-agnostic, idea-led thinking.
Guide cross-functional leadership across media, creative, analytics, strategy, and technology, ensuring strategic clarity and accountability from planning through execution and measurement.
Lead enterprise-level measurement frameworks and learning agendas, using analytics such as marketing mix modeling, incrementality, and attribution to connect marketing performance with business outcomes.
Guide teams in using scenario planning, forecasting models, audience segmentation, data-driven planning tools, and third-party technologies.
Champion AI, automation, and emerging technologies in customer strategy and media planning to improve efficiency, strategic thinking, work quality, and decision-making.
Identify, pilot, and scale emerging platforms, AI capabilities, technologies, and partnership models that create measurable customer impact.
Convert customer insights, market intelligence, performance data, and trends into executive recommendations that shape priorities and identify growth opportunities.
Own portfolio-level financial performance and investment planning, including forecasting, profitability, revenue growth, resourcing, and media investment strategy, in partnership with Customer Ops, Finance, and cross-functional leadership.
Identify and operationalize growth opportunities across audiences, channels, services, platforms, markets, and commercial models.
Establish scalable structures, consistent workflows, clear accountability, and rigorous standards for strategic and media deliverables.
Develop strategic partnerships with media and technology platforms to unlock capabilities, data, innovation, and customer growth opportunities.
Develop senior leaders and cross-functional talent, design effective team structures, strengthen strategic capabilities, and build leadership pipelines.
Lead through complex, high-stakes customer and organizational challenges, aligning executive stakeholders while protecting relationships, delivery quality, and business outcomes.
Partner with PMG executive leadership on business development, capability development, organizational growth, thought leadership, and strategic initiatives beyond individual customer engagements.
Model innovation, continuous learning, customer focus, and operational excellence, demonstrating PMG leadership expectations and values.

Benefits

Performance-based annual bonus program.
Professional development programs, mentorship opportunities, and career advancement support.
Generous time off.
Paid parental leave.
Competitive retirement benefits, including employer contributions or matching where applicable.
Fertility and family-building benefits for eligible employees and their spouses or partners.
Medical, dental, and vision coverage.
Optional pet insurance.
Company-funded lifestyle spending account for eligible health and well-being expenses.
Commuter support where available.
Eight paid volunteer hours each year.
Enterprise AI tools and ongoing training.