Client Strategy Director

PMG•Chicago, TX

About The Position

PMG is seeking a Client Strategy Director to lead strategic planning and client relationships, connecting business goals with integrated media, creative, and data strategies. The Director works with clients, media leads, analytics teams, creative collaborators, and external partners to design and deliver full-funnel, omnichannel media strategies tailored to brand objectives. The role combines strategic guidance, client communication, campaign and budget oversight, performance analysis, and team leadership. The Director develops and presents media plans, uses performance data and planning tools to refine recommendations, manages forecasts and investment allocation, and ensures campaign results align with client KPIs and business goals. The role also identifies growth opportunities, leads test-and-learn initiatives, and turns industry, audience, competitive, and performance insights into actionable recommendations. In addition, the Director mentors media professionals, coordinates project timelines and priorities, resolves challenges, and improves processes and operating standards. PMG describes itself as a global independent platform company with more than 1,000 employees. It partners with brands including Apple, Nike, Dropbox, Experian, Sephora, and Whole Foods. The company emphasizes curiosity, accountability, creative thinking, inclusion, client success, and employee development. The position is eligible for PMG’s annual performance-based bonus program. Benefits and compensation may vary by location and eligibility and are subject to applicable plan terms.

Requirements

10+ years of experience in Client Strategy.
5+ years of leadership experience.
Bachelor’s degree or equivalent work experience.
Experience leading strategic planning across key accounts and connecting business goals with integrated media, creative, and data strategies.
Expertise translating market trends, brand insights, and performance data into actionable strategic frameworks.
Ability to manage complex client relationships, guide executive-level conversations, and influence long-term brand and media decisions.
Ability to shape and present strategic narratives that align internal teams and build client confidence.
Ability to collaborate cross-functionally with creative, media, analytics, and technology leads.
Experience leading, mentoring, and inspiring high-performing teams.
Ability to balance strategic vision with operational execution and business outcomes.
Curiosity and adaptability, with a commitment to ongoing learning and media innovation.
Customer-focused approach to identifying opportunities and delivering meaningful value.
People-focused leadership that fosters collaboration, innovation, professional growth, and strong relationships.

Responsibilities

Design and guide full-funnel media plans and recommendations aligned with clients’ brand visions and objectives.
Use historical performance data and advanced planning tools to refine strategies.
Manage budget forecasts and ad-spend optimization, ensuring results align with client KPIs.
Identify growth opportunities that support profitability through fiscal management and strategic insight.
Build trusted client relationships, understand client businesses, identify opportunities, and communicate clearly across client touchpoints.
Develop, present, and update media plans and deliverables, using tools such as Keynote and PowerPoint.
Coordinate clients, internal teams, and external partners to advocate for client needs and deliver cohesive omnichannel strategies.
Oversee budget planning and forecasting in collaboration with media teams.
Mentor and support media professionals, promote innovation and continuous improvement, and ensure alignment with media best practices and standards.
Manage project timelines, go-to-market strategies, and team priorities; implement systems that support timely delivery.
Resolve challenges affecting team performance or client expectations and provide actionable feedback.
Collaborate with media and analytics teams on reports and dashboards that inform recommendations.
Oversee omnichannel campaign performance, budget allocation, real-time issue resolution, and improvement recommendations.
Ensure reporting deliverables support client learning agendas and broader business objectives.
Lead test-and-learn initiatives, share results, and facilitate incrementality testing.
Monitor industry trends, platforms, and technology developments and recommend innovations for clients.
Analyze clients’ industries, audiences, competitors, and unique selling points to develop relevant strategic insights.

Benefits

Eligibility for PMG’s annual performance-based bonus program.
Learning and development programs, mentorship opportunities, and career advancement support.
Generous time off.
Paid parental leave.
Competitive retirement benefits, including employer contributions or matching where applicable.
Fertility and family-building benefits for eligible employees and their spouses or partners.
Medical, dental, and vision coverage.
Optional pet insurance.
Company-funded lifestyle spending account for eligible health and well-being expenses.
Commuter benefits where available.
Eight paid hours each year for volunteering.
Enterprise AI tools and ongoing AI training.