Senior Associate, Client Engagement

Innspace•Seattle, WA

13h

About The Position

Innspace is an international hospitality general contractor with more than 25 years of experience and in-house design and procurement capabilities. The Senior Associate, Client Engagement works closely with the Client Engagement team to manage relationships with owner groups and management companies, present Innspace’s services, identify opportunities, and hand qualified opportunities to the account management team. The role supports sustainable financial growth and strong client relationships and is based in the Seattle or New York area. It reports to the Senior Director of Client Engagement. The position supports regional business development, client research and relationship mapping, cross-regional opportunities, lead management, and consistent use of the company’s business development methodology, processes, and technology. It also contributes to team collaboration, risk identification, accurate CRM records, and Corporate Social Responsibility initiatives. The role is full-time, Monday through Friday, from 8:00 a.m. to 5:00 p.m. Candidates must have valid authorization to work in the U.S. for any employer.

Requirements

Knowledge of the market and industry.
Knowledge of hospitality owner groups and management companies.
Resilience.
Relationship-building skills.
Ability to communicate with impact.
Client orientation.
Initiative.
Results orientation.
Client-facing experience.
Experience using cold-calling techniques to build relationships with potential leads.
Experience persuading target clients to consider potential opportunities.
Ability to identify genuine opportunities and determine when to hand them over.
Familiarity with Smartsheet, HubSpot, and Microsoft Office.
Valid authorization to work in the U.S. for any employer.

Responsibilities

Execute the business development strategy in line with regional and local principals.
Collaborate across disciplines to support team performance and qualified opportunity handovers.
Support local 80/20 conversion analysis and business planning, including the goal that 80% of handovers use the full design, procurement, and construction methodology.
Support lead source analysis.
Work with Regional Marketing & Communications to align the brand with client approaches.
Help develop innovative approaches to identify and attract target clients.
Support a local research strategy to identify and win clients with Client Relations and Regional Principals.
Map and follow key local client relationships, including new, existing, and previous contacts and firms.
Collaborate with the Global Business Development team to identify and drive cross-regional opportunities with target clients.
Collaborate across disciplines, regions, and studios and contribute to a high-performing team.
Attend and drive lead management as scoped by the Director.
Identify and report risks to the Client Engagement Director and Managing Director, where relevant, while operating ethically and in compliance with applicable practices.
Enter accurate, timely information into the HubSpot CRM system.
Apply the business development methodology, standards, practices, processes, and technology solutions within the Studio to improve organizational capability and effectiveness.
Contribute to Corporate Social Responsibility initiatives.
Identify and help resolve risks and issues, and support consistency of standards, technology solutions, and processes across the local studio.