Client Engagement Lead

Health Standards

1d • Hybrid

About The Position

The Client Engagement Lead represents the business unit and leads an assigned accreditation program through implementation, evaluation, and continuous improvement. Reporting to and working closely with the Senior Program Manager, Accreditation & Certification, Québec & Canadian Francophonie, the role manages a small team and ensures program manuals, tools, and guidance are practical, relevant to Québec public-sector care settings, aligned with applicable standards, and easy for clinical teams to use. The incumbent serves as a trusted subject-matter resource, builds lasting relationships, advises regional and corporate teams, and uses client feedback, survey reports, emerging trends, and risks to improve program delivery and outcomes.

This is an existing vacancy. It is a full-time, permanent position based preferably in Montreal or Ottawa, with a hybrid work model. The salary is $98,000–$115,300, commensurate with experience. This is the expected starting salary range, not the full salary range; growth opportunities within the full range are available in alignment with organizational policies and individual and organizational performance. The successful candidate’s offer will reflect experience, qualifications, and other relevant factors.

Requirements

• University degree in health administration, business administration, public administration, healthcare management, or a related field; an equivalent combination of education and experience will be considered.
• Five or more years of progressive experience in healthcare, health system administration, quality improvement, accreditation, certification, consulting, or a related field, including leadership of people, programs, or complex initiatives.
• Demonstrated ability to lead a small team, establish priorities, coach others, and create an accountable, collaborative work environment.
• Proven ability to build durable stakeholder relationships and influence clients, partners, committees, and senior decision-makers.
• Strong understanding of healthcare systems, standards, quality improvement methods, governance, and performance improvement.
• Ability to analyze complex trends, risks, processes, and outcomes and turn findings into practical recommendations and well-judged change.
• Excellent communication, facilitation, negotiation, and presentation skills in both French and English.

Nice To Haves

• Experience with healthcare accreditation, certification, standards development, quality assessment, regulatory, or evaluation programs, including developing or implementing practical manuals and tools for clinical teams.
• Knowledge of Québec's health and social services system, including its governance, policy environment, care settings, and key stakeholders.

Responsibilities

• Represent the business unit and client perspective, working with the Senior Program Manager and peer Program Managers to align program, operational, and organizational priorities.
• Manage a small team by setting clear priorities, supporting professional growth, and fostering accountability and collaboration.
• Maintain, implement, evaluate, and continuously improve the assigned accreditation program.
• Ensure program manuals, tools, and guidance align with applicable standards, reflect the realities of intended care settings and services, and are easy for clinical teams to use.
• Review survey reports, follow up with clients, and use findings to improve the quality, consistency, and impact of interventions.
• Build authentic, sustainable relationships with staff, clients, partners, and advisory and operational committees, while fostering effective internal and external collaboration.
• Develop expertise in relevant standards and the program, and serve as a trusted resource to internal and external stakeholders.
• Contribute to key program deliverables, monitor their quality, proactively identify and flag gaps, risks, or inconsistencies, and work with accountable teams to support outputs that meet expected standards.
• Advise regional and enterprise-wide strategy by monitoring complex trends, risks, and issues; evaluating deliverables, processes, and outcomes; and implementing improvements with initiative, creativity, sound analysis, and judgment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager