Client Engagement Specialist
About The Position
NorthKey Community Care is seeking a full-time Client Engagement Specialist to encourage client engagement in mental health and substance use services. The role conducts outreach, identifies barriers to participation, and helps clients access resources. It is based at NorthKey’s outpatient office in Florence, Kentucky, and requires travel to rural counties. Reliable transportation is required. Hours are generally Monday through Friday, 8:30 a.m. to 5:00 p.m. The specialist supports clients in achieving identified goals, tracks engagement for assigned staff, monitors chart and grant compliance, conducts client interviews when required, helps obtain legal documentation, and completes accurate and timely records. The role also involves participating in supervision and case consultation, preparing for meetings, keeping the administrator informed, and maintaining client confidentiality. NorthKey Community Care has served the Northern Kentucky region since 1966, providing mental health, substance use, and developmental disabilities services across multiple locations. The position pays $14.00 per hour and offers potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program.
Requirements
- High school diploma or GED.
- Relevant education, training, experience, knowledge, and expertise to meet client needs.
- Reliable transportation for travel to rural counties.
Responsibilities
- Assist clients professionally in achieving identified goals.
- Track client engagement in services for assigned staff members.
- Conduct written and oral outreach to encourage engagement in NorthKey services, identify barriers to participation, and assist with resources that promote attendance.
- Monitor required chart compliance, including treatment plans, annual evaluations, and grant activities, to ensure timely completion of required elements.
- Conduct client interviews as required for grant compliance.
- Assist in obtaining appropriate legal documentation to ensure timely services and submission of documentation for payment.
- Complete documentation accurately and on time, meeting NorthKey policy requirements.
- Participate in planned supervision and case consultation conferences as necessary.
- Come prepared to meetings and keep the administrator informed.
- Maintain confidentiality in all matters pertaining to client information.
Benefits
- Up to 12% annual bonus
- Strong team and family-oriented work environment
- Paid time off: 16 days in the first year, including the employee’s birthday
- 10 paid holidays
- Individual and family health insurance and other insurance plans
- 401(k) with employer match
- Potential eligibility for Public Service Loan Forgiveness
- In-service training
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Life insurance
- Tuition reimbursement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
