Client Engagement Specialist

The Road Home•Sandy, UT

10d•Onsite

About The Position

The MVP Client Engagement Specialist is the first point of contact for new clients referred to the Medically Vulnerable People (MVP) Resource Center. The role supports clients entering and exiting the Resource Center by coordinating intakes, providing basic necessities, and offering compassionate, trauma-informed support as individuals work toward housing stability. The position safeguards sensitive personal information, connects clients to internal and community resources, and helps remove barriers to housing. It calls for strong problem-solving and attention to detail, along with a respectful, client-centered approach grounded in dignity and equity. This is an in-person position involving travel between resource centers and shelters. The schedule is 8 a.m.–4 p.m., Monday through Friday. The position is full-time, non-exempt, and reports to the Intake Program Manager. The starting rate is $18.90 per hour.

Requirements

Experience performing administrative duties, including clerical work, data entry, computer literacy, and organizational tasks.
Clear and accurate writing and documentation skills, including the ability to maintain detailed client records.
Ability to work within a Trauma-Informed Care framework and apply it consistently in daily interactions.
Ability to collaborate with community partners and internal teams to support client outcomes.
Proactive and self-directed, with the ability to take initiative while working with a team.
Strong organizational and time-management skills.
Strong interpersonal skills and ability to work with diverse populations.
Ability to provide thoughtful customer service and handle difficult situations professionally, patiently, and empathetically.
Ability to use basic computer programs such as email and spreadsheets, with strong computer skills.
Ability to accept supervision, direction, and feedback openly.
Clear and effective verbal and written communication with clients, coworkers, and supervisors.
Ability to lift and move items weighing up to 25 pounds.
Ability to sit, stand, and move for at least an hour at a time or more.
Must be at least 21 years old and have a valid, unexpired driver’s license and ability to drive a vehicle as needed.
Must be authorized to work for any employer in the United States; employer cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

Experience working with diverse and/or vulnerable populations.
Direct service experience supporting individuals experiencing homelessness or other vulnerable populations.
Bilingual or multilingual skills, including Spanish.

Responsibilities

Coordinate with the Supervisor to manage the MVP intake tracking system and respond to referrals in a timely manner.
Complete client intakes upon entry to the MVP Resource Center, ensuring accurate, complete, and timely data entry.
Support communication with external partners and referral sources using email, phone, Teams, and other platforms; clarify referral processes and eligibility requirements.
Collaborate with the Resource Center team on room turnover and bed management, coordinate bed availability, and assist with room changes.
Build and maintain positive, professional relationships with clients, partners, and staff.
Help clients access community resources and problem-solve next steps toward housing stability, increased income, and well-being.
Work with Services and Housing Navigation teams to establish funding eligibility for new clients.
Orient new clients to the Resource Center using a trauma-informed approach, including reviewing program expectations and in-house resources.
Collect required documentation and create accurate, confidential client files for use across departments.
Assist clients with applications for vital documents upon entry to services.
Guide Housing Advocates and Case Management staff on intake documentation, processes, and ClientTrack data entry.
Coordinate across departments to collect and share complete and accurate client information appropriately.
Represent the MVP intake team in meetings with internal departments and community partners; attend weekly team and staffing meetings and contribute to coordination efforts.
Transport clients in agency vehicles as needed and in accordance with agency policies.
Respond to high-stress situations using trauma-informed practices and agency-provided de-escalation training.
Collaborate with the crisis clinician and other team members to support clients experiencing mental or behavioral health crises; provide immediate support, stabilization, resource connections, and service coordination.
Maintain clear, professional boundaries in alignment with Trauma-Informed Care principles and agency policies.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, and CPR.
Participate in emergency drills and environmental safety activities as required.
Follow security, safety, and sanitation protocols to maintain a clean and secure environment for guests and staff.
Maintain regular and reliable attendance.
Honor the diverse backgrounds, identities, and experiences of people served and foster genuine belonging through daily actions.
Implement Housing Focused principles, risk management strategies, and high-access services.
Perform other duties as assigned.
Pass a pre-employment background check and drug screening.