Senior Client Engagement Manager

Objectstream • Jefferson City, MO

5d • Onsite

About The Position

Objectstream, Inc. is seeking a highly experienced Senior Client Engagement Manager to support a major Workers' Compensation modernization project. This highly visible, on-site role in Jefferson City, Missouri, requires strong client relationship management, stakeholder engagement, business analysis, project delivery, and technical communication skills. The manager will navigate complex government organizations, build relationships with key stakeholders, proactively resolve issues, facilitate decisions, and help accelerate project delivery. The position reports to and works closely with Objectstream's Vice President, Program and Portfolio Management.

This is a client-facing role focused on stakeholder relationships, sound judgment, effective communication, and driving decisions and results. It is not a sales or hands-on technical position. Objectstream prefers a full-time, W-2, salary-paid employee but will consider 1099 consulting.

Requirements

• At least 10 years of experience in client engagement, IT consulting, project management, business analysis, or enterprise technology implementations.
• Strong communication, interpersonal, negotiation, and stakeholder management skills.
• Experience working with senior executives, business stakeholders, and technical teams.
• Solid understanding of enterprise software implementations, SDLC, Agile, and project delivery methodologies.
• Working knowledge of high-level software architecture, systems integration, data migration, and testing.
• Proven ability to navigate complex organizations, facilitate decisions, and resolve project challenges.
• Ability to work independently in a client-facing environment while collaborating with an established project team.
• Knowledge of SaaS configuration and implementation concepts.

Nice To Haves

• Experience working with Missouri state government agencies; this is a plus but not required.
• Experience working with state government agencies or regulatory organizations.
• Knowledge of workers' compensation, regulatory case management, licensing, permitting, or similar government systems.
• Experience supporting large-scale government IT modernization projects.
• Experience with fixed-price IT implementation contracts.
• PMP, Scrum, or relevant professional certifications.

Responsibilities

• Serve as Objectstream's senior on-site client engagement representative.
• Build and maintain relationships with government leadership, business SMEs, IT teams, and other stakeholders.
• Identify and resolve customer-side dependencies, communication gaps, and project bottlenecks.
• Facilitate stakeholder meetings, requirements discussions, decisions, and approvals.
• Coordinate business and technical teams to clarify requirements and resolve issues.
• Support project delivery, UAT, implementation readiness, and business process improvements.
• Provide timely updates and recommendations to the Vice President, Program and Portfolio Management.
• Navigate organizational challenges, manage expectations, and maintain strong client relationships.

Benefits

• Competitive salary and benefits package.
• Opportunity to support mission-critical government modernization initiatives and make a meaningful impact on project delivery and client success.
• Collaborative, innovation-focused culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed