Client Engagement & Program Associate

MAGNET•Cleveland, OH

22h

About The Position

The Client Engagement & Program Associate supports MAGNET’s client engagement, executive education, events, and growth acceleration initiatives. The role coordinates events, manages participant and client communications, supports lead tracking and follow-up, maintains CRM records, and provides administrative support that contributes to program success, client engagement, and organizational growth. The position works with manufacturing leaders, community partners, program participants, and internal teams. It offers planned growth and development, with the potential to take on expanded responsibilities.

Requirements

Strong verbal and written communication skills.
Ability and willingness to attend public meetings, networking events, and regional programs.
Ability to work independently and as part of a team.
Excellent organizational, time management, and project coordination skills, with strong attention to detail.
Proficiency in Microsoft Office, including PowerPoint, Excel, and Outlook.
Bachelor’s degree in business, marketing, or a related field.

Nice To Haves

1–2 years of experience in event coordination, program administration, client support, sales support, or a related role.
Project management experience, including scheduling, resource allocation, and team leadership.
Experience with CRM software; Salesforce or HubSpot preferred.
Experience coordinating events, registrations, communications, or stakeholder engagement.

Responsibilities

Coordinate logistics for MAGNET events, executive education courses, workshops, networking events, and other activities.
Manage registration lists, event check-in, attendee communications, event materials, speaker coordination, and post-event follow-up.
Support meeting scheduling and logistics for client engagement and consulting teams.
Assist with event reporting, surveys, attendance tracking, and participant engagement activities.
Coordinate event registration platforms, venue logistics, catering, speaker needs, and post-event evaluations.
Draft and distribute outreach emails, invitations, follow-up correspondence, and promotional materials, and manage registration communications.
Respond to inquiries from clients, program participants, and community partners.
Schedule discovery meetings, introductions, and follow-up conversations for the Client Engagement and Consulting teams.
Support the development of presentations and materials for meetings and events.
Maintain accurate records in Salesforce and other systems.
Track leads generated through events, referrals, and outreach activities.
Generate reports and assist with tracking engagement metrics, registrations, and program outcomes.