Senior Associate- Account Manager, Client Business Management

Bread Financial•Columbus, OH

15d•$71,500 - $114,400•Hybrid

About The Position

This role establishes and nurtures working relationships with internal partners to meet client expectations, participates in client calls, and delivers business initiatives. It executes bank-initiated changes affecting brand partners or cardholders and maintains internal and external project trackers. The role handles submission and reconciliation of program invoices, supports contract-related reporting such as SLA reporting, and helps clients follow bank procedures. It also supports inventory management and expense management for non-campaign-related components, assists external partners with Salesforce maintenance, delivers portfolio reporting packages, and maintains brand partners' PartnerPortal access. The position works in a normal office environment and is remote or hybrid. Associates living within 60 miles of a Bread Financial location are required to work in the office 3 to 4 days per month. Periodic travel to brand partner offices and events may be required, with travel up to 5% quarterly. Work outside standard business hours may be needed.

Requirements

Associate's degree in Business Administration, Marketing, or a related field, or equivalent relevant work experience.
2–3 years of experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, or credit card portfolio management.
Work authorization in the United States on a full-time basis without current or future sponsorship; F-1 student visa holders are not eligible.
Ability to travel up to 5% quarterly.
Ability to perform the job's communication, hearing, talking, seated/stationary, typing/writing, and focus requirements in a high-pressure or fast-paced environment.

Nice To Haves

Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent relevant work experience.
2+ years of experience in a similar role, with management experience in a multi-level organization.
Experience with portfolio reporting, Salesforce (Partner Portal), invoices, contract-related reporting, and client servicing processes.
Strong attention to accuracy and detail.

Responsibilities

Develop working relationships with internal partners to support client expectations, participate in client calls, and deliver business initiatives.
Execute bank-initiated changes affecting brand partners or cardholders and maintain internal and external project trackers.
Manage submission and reconciliation of program invoices, apply a basic understanding of contracts and bank operating procedures, ensure timely contract-related reporting such as SLA reporting, and support clients' acknowledgment of bank procedures.
Support inventory management, with a focus on effective expense management and non-campaign-related components; assist with Salesforce maintenance and client servicing procedures.
Deliver portfolio reporting packages with accurate and timely data; update and maintain brand partners' PartnerPortal access and use a foundational understanding of reporting tools and metrics.

Benefits

Medical, prescription drug, dental, and vision benefits for eligible associates and their eligible dependents.
Voluntary benefits including basic and optional life insurance, supplemental medical plans, and short- and long-term disability.
Six weeks of 100% paid parental leave for eligible parents after a 180-day waiting period.
401(k) plan enrollment available immediately upon hire.
11 paid holidays.
Flexible Time Off (FTO) program.
Paid Sick and Safe Time, with amounts varying by state; Illinois associates also receive Illinois Paid Leave.
Opportunity to purchase company stock during offering periods in June and December.
Annual incentive bonus based on individual and company performance.
Career development opportunities.