Senior Associate- Account Manager, Client Business Management

Bread Financial•Columbus, OH

12d•$71,500 - $143,000•Hybrid

About The Position

This role establishes and nurtures working relationships with internal partners to meet client expectations, participates in client calls, and delivers business initiatives. It executes bank-initiated changes affecting brand partners or cardholders and maintains internal and external project trackers. The position handles submission and reconciliation of program invoices, applies a basic understanding of contracts and bank operating procedures, delivers contract-related reporting such as SLA reporting on time, and supports clients’ adherence to bank procedures. The role supports inventory management with a focus on expense management for non-campaign-related components, assists external partners with Salesforce maintenance, and applies a foundational understanding of client servicing procedures. It also delivers portfolio reporting packages, ensures accurate and timely data delivery, maintains brand partner PartnerPortal access, and uses a foundational understanding of reporting tools and metrics. The position works in a normal office environment and may be remote or hybrid. Associates within 60 miles of a Bread Financial location are required to work in the office 3 to 4 days per month. Periodic travel to brand partner offices and events is required, with travel of up to 5% quarterly. Work outside standard business hours may be required. The role reports to a Director and above and has no direct reports.

Requirements

Associate’s degree in Business Administration, Marketing, or a related field, or equivalent relevant work experience.
2–3 years of experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, or credit card portfolio management.
Ability to perform the essential job functions and meet the stated physical, mental, and work environment requirements, with reasonable accommodations as applicable.
Ability to travel up to 5% quarterly.
Must be authorized to work in the United States full time without current or future sponsorship.

Nice To Haves

Bachelor’s degree in Business Administration, Marketing, or a related field, or equivalent relevant work experience.
2+ years of experience in a similar role, with management experience in a multi-level organization.
Experience with portfolio reporting, Salesforce (Partner Portal), invoices, contract-related reporting, and client servicing processes.
Strong attention to accuracy and detail.

Responsibilities

Develop working relationships with internal partners to support client expectations, participate in client calls, and deliver business initiatives.
Execute bank-initiated changes affecting brand partners or cardholders and maintain internal and external project trackers.
Manage submission and reconciliation of program invoices using a basic understanding of contracts and bank operating procedures.
Ensure timely delivery of contract-related reporting, such as SLA reporting, and support clients’ ongoing acknowledgment of bank procedures.
Support inventory management, focusing on effective expense management and non-campaign-related components.
Assist with Salesforce maintenance and maintain a basic understanding of client servicing procedures.
Deliver all portfolio reporting packages and ensure accurate and timely data delivery.
Update and maintain brand partner PartnerPortal access and use a foundational understanding of reporting tools and metrics.

Benefits

Medical, prescription drug, dental, and vision benefits for eligible associates and eligible dependents.
Other voluntary benefits, including basic and optional life insurance, supplemental medical plans, and short- and long-term disability.
Six weeks of 100% paid parental leave for eligible parents after a 180-day waiting period.
401(k) plan enrollment available immediately upon hire.
11 paid holidays.
Flexible Time Off program.
Paid Sick and Safe Time; Illinois associates also receive Illinois Paid Leave.
Option to purchase company stock during offering periods in June and December.
Annual incentive bonus based on individual and company performance.
Career development opportunities.