Senior Manager-Client Management

American Express•Harrisburg, PA

4d•$103,750 - $174,750

About The Position

The Senior Manager, Client Management serves as the strategic relationship leader for a portfolio of key merchant partners. The role is responsible for deepening client engagement, delivering business value, and driving sustainable growth. As a trusted advisor, the Senior Manager applies industry expertise, payments knowledge, and commercial insight to help clients address business challenges, identify opportunities, and realize the value of partnering with American Express. Through executive relationships, consultative problem-solving, and cross-functional leadership, the Senior Manager translates client needs into solutions, advocates for the customer, and drives outcomes that improve client success, strengthen long-term partnerships, and support American Express growth objectives. The role is assigned to a geographic sales territory. Candidates are expected to live within a reasonable commuting distance—typically 25–35 miles—of an approved metropolitan area associated with the territory; the posting specifically identifies Pittsburgh, Pennsylvania. The colleague is expected to travel regularly throughout the territory for in-person client meetings, prospecting, and relationship management. Residency and territory alignment may be reviewed periodically based on business needs.

Requirements

5–8 years of experience in strategic account management, client management, consultative sales, business development, or related commercial roles.
Proven ability to build and manage senior-level client relationships.
Strong consultative selling and relationship management skills, with demonstrated success driving business growth.
Ability to identify client needs and translate them into actionable business opportunities.
Strong communication, negotiation, presentation, and influencing skills.
Experience collaborating across matrixed organizations.
Analytical and financial acumen, including the ability to evaluate business opportunities and client performance.
Ability to manage multiple priorities and drive outcomes in a complex environment.
Residence within a reasonable commuting distance, typically 25–35 miles, of an approved primary or secondary metropolitan area associated with the assigned territory; the posting identifies Pittsburgh, Pennsylvania.
Ability to travel regularly throughout the territory for client meetings, prospecting, and relationship management.
Eligibility to work in the United States; American Express will not pursue visa sponsorship for this position.

Nice To Haves

Experience in payments, fintech, merchant acquiring, commercial payments, or B2B commerce.
Knowledge of accounts receivable, accounts payable, working capital, payment automation, or B2B payment solutions.
Experience working with enterprise or strategic clients.
Experience commercializing value-added products and services.

Responsibilities

Own a portfolio of strategic merchant relationships and serve as the primary point of accountability for partnership health and growth.
Develop and execute account strategies aligned with client objectives and American Express priorities.
Maintain a deep understanding of each client's business model, operating environment, growth initiatives, and industry trends.
Build and strengthen relationships across Finance, Treasury, Procurement, Operations, Marketing, and executive leadership teams.
Expand stakeholder networks and engagement with key decision-makers and influencers.
Advise clients with market insights, industry expertise, and strategic recommendations.
Grow the portfolio by expanding B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services.
Identify, develop, and execute opportunities that increase client engagement, deliver measurable business value, and support American Express growth objectives.
Lead consultative sales conversations to uncover client needs and align American Express capabilities with strategic business priorities.
Respond to client and internal growth triggers, using insights to identify opportunities and accelerate commercial outcomes.
Secure Payment Decisioning opportunities when appropriate by positioning American Express solutions and demonstrating client value.
Maintain a pipeline of growth opportunities and execute account plans that balance client objectives, relationship development, and commercial results.
Represent the voice of the client internally to influence product development, service enhancements, and business priorities.
Partner with internal stakeholders to deliver solutions that address client needs and strengthen long-term partnerships.
Consult with clients on payments innovation, process optimization, and industry developments.
Collaborate with Product, Marketing, Pricing, Risk, Legal, Commercial, and Merchant Services teams to support strategic client objectives.
Lead internal alignment on growth opportunities and key client initiatives, navigating complex organizations to deliver timely outcomes.
Monitor portfolio performance and identify opportunities to improve revenue, engagement, retention, and client value.
Monitor client risks, competitive threats, and emerging market dynamics.
Deliver against portfolio objectives while maintaining strong relationship health and long-term partnership value.
Travel regularly throughout the assigned territory for in-person client meetings, prospecting, and relationship management.

Benefits

Competitive base salaries
Bonus incentives
6% company match on retirement savings plan
Free financial coaching and financial well-being support
Medical, dental, vision, life insurance, and disability benefits
Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
20+ weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy
Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities