Senior Assistant Property Manager (CRE)

Cushman & Wakefield•West Palm Beach, FL

10d•$78,795 - $92,700

About The Position

Under the supervision of the Property Manager, the Senior Assistant Property Manager assists with the responsibilities defined for the Property Manager role. This management position directly and indirectly supervises individuals and building staff, supports building operations, and coordinates varied property functions. The role helps ensure client facilities generate satisfactory cash flow, meet client standards and requirements for maintenance, and provide customer satisfaction. The position manages building staff in the absence of the Property Manager or General Manager and handles property correspondence, records, lease and contract files, receivables follow-up, invoice processing, tenant coordination, and service systems. It also supports tenant services, vendor and contractor oversight, property inspections, tenant improvement work, budgets, CAM reconciliations, and financial reporting. The job operates in a professional office environment and routinely uses standard office equipment. It also requires travel between properties and buildings, including outdoors in varying weather conditions. The employee may travel between floors, climb stairs, and remain seated or standing in a stationary position for 85% of the time.

Requirements

Bachelor’s degree in Business.
At least 2 years of real estate property management or related experience.
Active real estate license in the state where the employee works, or an RPA or CPM professional designation.
Basic understanding of computer software programs and base building systems.
Basic understanding of CAM, insurance, and real estate tax reconciliation processes and lease terms.
Ability to assign tasks and manage others’ workloads.
Initiative, organization, time management, oral and written communication, customer focus, multitasking, and a sense of urgency.

Responsibilities

Manage building staff in the absence of the Property Manager or General Manager, including applicable managerial functions or duties as directed.
Handle building correspondence with clients, tenants, and vendors as directed by the Property Manager or General Manager.
Ensure property files, including leases and contracts, are prepared and maintained in an orderly and logical manner.
Obtain aging reports and follow up on delinquencies in accordance with C&W or client-directed policies.
Ensure invoices are processed in accounting with appropriate supporting documentation and according to established procedures.
Prepare lease abstracts for tenants and monthly rent rolls for management review.
Coordinate tenant move-ins and move-outs, including furniture delivery and pickup.
Coordinate above-standard tenant work by obtaining estimates, preparing proposals, releasing work, and invoicing tenants.
Oversee maintenance of work order and purchase order systems.
Support development and maintenance of the Tenant Service Package, including tenant handbooks, anniversaries, holiday gifts, park events, newsletters, and tenant training meetings or programs; keep tenant database information current.
Update and maintain office procedures in the property Operations Procedure Manual.
Ensure tenant and vendor Certificates of Insurance are up to date.
Oversee processing of management and maintenance staff hours, expense reports, and check requests for review and approval.
Ensure timely processing of above-standard tenant bill-backs, including electrical usage and after-hours HVAC charges.
Support annual budget preparation, CAM reconciliations, monthly financial reports, and bank deposits when processed at the on-site management office.
Lead regular property inspections with janitorial, landscape, and other service providers as directed by management.
Participate in performance oversight of service contractors performing contract services.
Oversee aspects of tenant improvement work with management oversight.