Senior Applications Analyst

Carlsbad, City of•Carlsbad, CA

5d•Hybrid

About The Position

The City of Carlsbad is seeking a leading-edge Senior Applications Analyst to help the city leverage technology to improve business processes, increase productivity, and support civic engagement. This position partners with business units within the city to recommend, install/integrate, test, maintain, and monitor the performance of software products. It also provides technical support to end-users and/or Business Systems Specialists in a multi-client, multi-vendor software environment. Responsibilities include conferring with end-users to determine hardware and software requirements and providing or assisting with training. The city is currently implementing new enterprise solutions, including Workday, SpryPoint Utility Billing, and Can/Am Teller Cashiering. The ideal candidate will have experience in implementing and supporting these applications. The Senior Applications Analyst performs as a lead and/or at the supervisory level, providing support to end-users on sensitive or complex applications that have a significant impact on the organization. This position requires the ability to independently create and deploy unique solutions to end users with or without vendor assistance.

Requirements

Bachelor’s degree in Information Technology or Computer Science or equivalent experience in an Information Technology environment.
Five years of professional experience in an Information Technology environment or a related function performing User support Training Supporting installation, development, and maintenance of the business intelligence application software and servers, including the development of associated metadata and user interfaces.
Knowledge of dynamic programming languages.
Knowledge of enterprise network infrastructure environment.
Knowledge of database concepts including design, tables, queries, functions, modules, reports, and ODBC.
Knowledge of relational databases.
Knowledge of application development such as system analysis and software development lifecycle.
Ability to prioritize and lead projects.
Ability to program and analyze software application problems and issues.
Ability to initiate work.
Ability to support large scale complex software application(s).
Ability to develop reports.
Ability to create and meet deadlines.
Ability to deal with multiple high priority issues simultaneously.
Ability to perform basic commands and develop scripts in Unix.
Ability to analyze and research solutions.
Ability to develop database application utilizing MS Access, MS SQL, ASP.NET based on end-user requirements.
Ability to develop complex reports using reporting tools.
Ability to understand MS SQL and create/maintain databases; create/maintain SSIS packages; assign security roles.
Ability to develop and manage projects of significant scope with considerable impact on the organization.
Ability to deal with controversial or sensitive issues.
Ability to perform analysis at a high level.
Excellent written and oral communication skills.

Nice To Haves

Master's degree in Information Technology, Computer Science, or a related field.
ITIL certification.
PMP certification.
Experience in implementing and supporting Workday, SpryPoint Utility Billing, and Can/Am Teller Cashiering.

Responsibilities

Researches and analyzes problems with applications and resolves or formulates solutions.
Develops, documents, and maintains reports and interface programs using programming languages and/or applications such as Crystal Reports, and/or MS SQL Reporting Services.
Provides technical assistance on connectivity to peripheral equipment.
Assists end-users with the implementation of new software releases and upgrades.
Determines, translates, and programs business needs and issues into appropriate programming code to resolve end-user requests.
Maintains and implements system security for software application(s) in conjunction with Business Systems Specialists.
Develops and maintains application documentation.
Conducts database analysis and subsequent troubleshooting activities.
Researches system enhancements and executes implementation.
Develops databases in conjunction with the database administrator for application software needs.
Assists citywide teams by providing expertise on software functionality issues and questions and provides deliverables to achieve team objectives.
Designs and develops a workflow to support assigned departments to enhance information flow and/or utilization of software and/or systems.
Conducts software application testing and other preparation for software upgrades or new software implementation.
Schedules regular project status meetings with end-users and/or vendors.
Ensures change control forms and processes are aligned with standards established by the Information Technology Department and approved by Senior Application Analysts and/or Network Engineers.
Develops front and back-end interfaces to integrate multiple software applications.
Establishes appropriate relationships and ongoing dialogue with software vendors.
Ensures software applications are up-to-date; obtains and applies necessary software patches.
Obtains assistance from vendors to correct software flaws and/or inefficiencies.
May perform the role of lead or supervisor; assigns work; distributes workload; authorizes timesheets; assists in recruitment processes and participates in performance reviews.
Assists in the Information Technology Department strategic planning process.
Carries out and develops assigned roadmap(s).
Provides support to staff and ensures the necessary tools and resources required to support their assigned applications.
Provides resources or resolves scheduling conflicts to projects in the Applications Group.
Provides vital resources to significant projects of others.
Assists the department on long-range strategic planning.
Provides input on developing department policies.
Develops request for proposals, bids, and information, and performs contract management in accordance with city policies and purchasing ordinances.
Provides custom or unique creation of scripts, tools, and interfaces at a high level.