Applications Analyst

Ogletree Deakins•Atlanta, GA

1d•Onsite

About The Position

The Applications Analyst is responsible for assisting in supporting the full systems life cycle for the enterprise business systems of the Firm (e.g. the Firm’s document management system, financial systems, CRM). Analysts will provide application maintenance and support to minimize service disruption and facilitate operations. Activities include, but are not limited to involvement with systems installation, integration, maintenance, upgrades, patch installation, configuration, troubleshooting and diagnosing root cause for problems, performance monitoring, and maintenance of SQL scripts and stored procedures. Additional duties include working with related process stakeholders to identify and resolve related problems and issues as well as realize efficiencies as a result of process and systems improvements. This position will also serve the role of project manager for some related activities. Candidates must have strong communication skills, both written and verbal, as Application Analysts work closely with business systems support analysts and other specialists, and occasionally train new employees and write technical reports. Additional experience with related iManage products, such as iManage Threat Manager, iManage Records Manager, GDSI, RBRO or Litera iManage tools, or other related software is a plus. This position will participate in these tasks with limited supervision and direct execution, as well as through coordinating, overseeing, and delegating to Technology department resources as well as external vendors, service providers, contractors, and consultants.

Requirements

Minimum of 5 years of progressive experience working with cloud-hosted enterprise applications, Windows Server, software installations and upgrades, supporting enterprise applications in a production environment and working with Microsoft SQL Management Studio (SSMS).
Bachelor’s degree in computer science, computer engineering, computer technology, management information systems, or related fields of study or equivalent experience required.
Applications Administration: Client/server database applications, Data integration techniques, Vendor management, Consultant engagement and management, Scheduled maintenance activities, Upgrades and patches, Familiarity with Event and Impact Management solutions, Document Management System.
Systems Administration: SME-level knowledge of iManage DMS infrastructure and operational management, supporting Work 10, iManage cloud, GDSI management tools, Threat Manager, IRM, Disposition Manager, Intapp Walls and other systems relating to iManage as well as integrated applications.
Experience supporting and integrating cloud-based (SaaS) business applications, including managing SSL/TLS certificates and renewals. Familiarity with REST APIs and web services used to connect document management and other enterprise systems, including authentication methods (OAuth, API keys) and troubleshooting integration failures.
Microsoft-based systems.
Server virtualization software.
Storage area networks.
Account management.
Scripting.
Performance base-lining, monitoring, and trouble-shooting.
Security and disaster recovery.
Local area and wide area network related concepts.
Database Development: Microsoft SQL (currently supported versions), SQL Scripting, Stored Procedures, Reports management.
Business Analysis: Requirements specifications and capturing, Business unit interface.
Project Management: Establishment of timelines, Gantt charts, predecessor/successor relationships, resource loading and management.
Communication – Actively listens and gets clarification. Responds to inquiries quickly with professionalism and tact. Writes clearly and informatively. Edits work for errors. Able to read and interpret information accurately and concisely. Able to effectively communicate technical concepts to technical and non-technical staff.
Interpersonal Skills - focuses on task at hand. Maintains confidentiality. Works well in a team. Works well with others at all levels of the organization.
Teamwork - Willing and eager to help others and share knowledge and skills.
Analytical - Able to mine and collect data needed for problem solving and design projects.
Strong problem solving skills - gathers and analyzes information skillfully.
Organization skills - keep work area neat and clear of safety hazards, files are maintained neatly and are easily retrieved. Ability to organize, manage, prioritize, and handle numerous projects/tasks, sometimes heavy loads. Detailed oriented.
Dependability - Follows instructions, responds to management direction. Willing to commit to additional hours when necessary to reach Firm objectives
Ability to delegate, coordinate, and build productive working relationships.
Strong work ethic.
Strong ownership and responsibility.
High level of professionalism.
High integrity.
Produces quality work reliably and consistently.
Ability to self-educate.

Nice To Haves

ITIL certification is a plus.
Familiarity with Microsoft Project, SharePoint, etc.

Responsibilities

Installation, configuration, upgrading, patching, and maintenance of systems programs, modules and related system software packages.
Troubleshooting of problems related to software performance and functionality and assist in determining root cause of issues.
Assist with training of new IT staff and provide expert advice and support to peers and other departments across the organization.
Assist with defining application support standards and processes and writing the related documentation.
Research and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise.
Assist with evaluating feasibility of migrating applications to the cloud (SaaS or Azure), perform cloud migration, and support cloud platforms as needed.
Vendor management: Coordinates with software providers and related vendors to schedule upgrades and related services and problem resolution.
Monitoring server performance and availability for related servers.
Coordination of server hardware and operating system maintenance with appropriate stakeholders.
Oversite of backup operations and strategy for managed applications.
Represents systems requirements to parties who are responsible for development and supporting related disaster recovery and business continuity strategies. Ensures same are appropriate, effective, and periodically tested.
Monitor and review system event logs to proactively manage server environment.
Write SQL language queries to support systems applications as needed, including but not limited to select, insert and delete statements and stored procedure creation and maintenance.
Perform data analysis to facilitate identifying and resolving issues and problems.
Assist with data integration and data migration activities.
Perform systems analysis to ensure that integrated systems are working properly.
Work with other departments to resolve systems issues.
Perform testing functions on all related systems.
Works with appropriate parties in the use and maintenance of correction and transport systems activities.
Develop test plans.
Schedule and perform tests to measure and improve the quality of various IT solutions, and to make sure that they perform as specified.
Make recommendations about system components sizing.
Work with stakeholder departments to determine systems and software requirements.
Assist with the development of systems and software related solutions for process related problems and issues as identified by stakeholders.
Function as lead or member (where needed and appropriate) and technical liaison for systems and related systems projects.
Establish deadlines.
Provide status updates.
Document project information.
Coordinate with other project resources.

Benefits

Paid Time Off
Paid Sick Leave
a 401(k) matching program
Profit Sharing
Paid Holidays
Paid Parental Leave
affordable Health and Life Insurance including Dental & Vision coverage
Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
Tuition Reimbursement
an Employee Assistance Program