Senior Application Analyst - Epic ASAP - FT - Days - DIO

Memorial Healthcare

About The Position

This position administers and supports Memorial's business or clinical applications, providing day-to-day management for complex or large applications. The analyst supports system design, building, testing, debugging, and installation. The role maintains advanced knowledge of supported workflows, works with technical experts, vendors, and technology teams, and resolves application issues to ensure reliable functionality and compliance with Memorial procedures. The Senior Application Analyst performs complex analysis and application work, generates and analyzes reports, and identifies opportunities to improve workflows and operational processes. The position may lead projects or manage multiple application projects, contribute to application development and deployment planning, and serve as a recognized subject matter expert and mentor for junior analysts. The role researches industry practices and collaborates with application teams, contractors, and vendors on system upgrades, configuration changes, and process improvements. The position requires critical thinking, decisive judgment, and the ability to work with minimal supervision in a stressful environment. An associate degree in Information Technology is required; Computer Science or a related field is noted as additional education information. Relevant work experience may substitute for the education requirement. A minimum of five years of relevant experience is required. The role is primarily for office workers and is not eligible for shift differential. Physical and environmental demands are listed in the job posting, including keyboard use, sitting, standing, walking, lifting and carrying, and exposure to various workplace hazards.

Requirements

Associate degree in Information Technology (required); Computer Science or a related field is also noted.
Minimum of five years of relevant work experience.
Relevant work experience may substitute for the education requirement.
Critical thinking skills, decisive judgment, and ability to work with minimal supervision.
Ability to work in a stressful environment and take appropriate action.
May require specialized knowledge in a business line.

Responsibilities

Develop or modify established processes and procedures using market and industry research to support application efficiency and improvement.
Maintain advanced knowledge of operational workflows supported by business or clinical applications.
Maintain assigned applications in partnership with technical experts, vendors, and technology teams; address functional or operational issues.
Test and troubleshoot existing and proposed systems to resolve and anticipate issues and verify accuracy and compliance with Memorial procedures.
Mentor and serve as a technical resource for junior analysts working with specialized and complex clinical applications and functions.
Lead vendor selection, data management, and process improvement activities for assigned business applications.
Contribute to system design and upgrades, and provide vendors guidance on patches and upgrades to maintain reliable, current functionality.
Generate and analyze application reports to inform decision-making, improve efficiency, and describe workflows and processes.
Collaborate with other business application management teams and contractors to identify improvement opportunities and coordinate accurate upgrades and configuration changes with vendors.
Manage multiple application projects or lead a project for a module or system requiring advanced subject matter expertise or certifications.
Perform complex application work, including analyzing system capabilities, program intent, output requirements, input data acquisition, reporting techniques and structure, and data controls.
Analyze operational processes and data proactively to identify opportunities for workflow optimization.
Contribute to application development and deployment planning and identify areas for improvement.
Independently resolve end-user application inquiries and problems, consulting vendors when needed.
Serve as a subject matter expert for an assigned clinical application and potentially manage special projects that advance customer experience, reporting, and system work and data flow.
Research market and industry data on the use and prevalence of clinical applications in healthcare systems.