Senior Analyst - Payments

Hard Rock Digital•Atlantic City, NJ

About The Position

Hard Rock Digital is building an online sportsbook, casino, and social gaming company, bringing the Hard Rock and Seminole Tribe of Florida brands into the digital space. The Senior Analyst will join the Payments & Fraud team and help improve the player experience by providing professional, accurate, and timely assistance with customer interactions, particularly deposits, withdrawals, and verification. The role includes validating customer documents and account ownership, reviewing financial transaction histories, investigating fraud alerts, and analyzing disputed transactions. The Senior Analyst also supports withdrawal decisions, internal controls, incident reporting, and case documentation. The position involves working through high-volume transactional activity, following documented procedures and turnaround expectations, and completing assigned workflows using company tools and templates.

Requirements

Be self-driven and a motivated team player able to work efficiently in a high-volume, real-time environment.
Thrive in a fast-paced, changing environment and have a passion for sports and gaming.
Have good investigative skills, sound judgment, and the ability to review and interpret data and activity to make decisions.
Have strong communication skills, including the ability to distill complex ideas and analyses into clear, tangible recommendations.
Be able to manage numerous projects simultaneously at different stages of development.
Have strong interpersonal skills.
Be able to adapt to changing priorities and thrive in a fast-paced work environment.
Have experience troubleshooting and triaging complicated matters related to customer inquiries.
Be computer literate and experienced with MS Office applications.
Be prepared to work flexible hours to mirror the sporting schedule.

Nice To Haves

Previous work experience in banking, payments, fraud, disputes, or casino industries.
Knowledge of gambling and sports betting and how customers engage with those products.
Experience with web-based data visualization tools such as Tableau or Power BI.
Knowledge and understanding of gaming industry rules and regulations.

Responsibilities

Validate and verify customer documentation when further verification is necessary, including verification of account ownership.
Review customers’ financial transaction histories, including financial records, bank statements, and credit card statements.
Investigate fraud alerts generated by fraud prevention tools and systems.
Conduct in-depth analysis and prepare investigative summaries to support and substantiate fraud scenarios.
Analyze disputed transactions initiated on the platform and build supporting cases.
Create and manage internal controls and generate incident reports.
Analyze accounts and investigate outgoing withdrawals to approve or reject them.
Complete routine documentation and case reports in accordance with company policies for management review.
Execute assigned tasks and daily workflow priorities as directed by team leads or supervisors.
Use company-provided tools and templates to analyze customer account activity and prepare standard summaries of findings.
Assist with fraud monitoring under guidance and comply with operational protocols.
Manage high-volume transactional work while following documented procedures and turnaround expectations.