Senior Analyst - Payments

Hard Rock Digital•Atlantic City, NJ

About The Position

Hard Rock Digital is seeking a well-rounded Senior Analyst with experience in ecommerce fraud, security, or payments to join the Payments & Fraud team. The role supports the player experience by providing professional, accurate, and timely assistance with interactions involving the company’s products, especially deposits, withdrawals, and verification. The Senior Analyst validates customer documentation when additional verification is needed, verifies account ownership, reviews financial transaction histories and records, and investigates fraud alerts generated by fraud-prevention tools and systems. The role also analyzes disputed transactions, creates and manages internal controls, prepares incident reports and case documentation, and reviews outgoing withdrawals for approval or rejection. The Senior Analyst follows team priorities, company policies, documented procedures, and turnaround-time expectations while handling high-volume transactional work.

Requirements

Experience in ecommerce fraud, security, or payments.
Self-driven and self-motivated, with the ability to work efficiently in a high-volume, real-time environment.
Good investigation skills, sound judgment, and the ability to review and interpret data and activity to make sound decisions.
Strong communication skills, including the ability to distill complex ideas and analyses into clear, tangible recommendations that drive decision-making.
Ability to manage numerous projects simultaneously at various stages of development.
Strong interpersonal skills.
Knowledge and understanding of gaming industry rules and regulations.
Ability to adapt to changing priorities and thrive in a fast-paced work environment.
Experience troubleshooting and triaging complicated matters related to customer inquiries.
Computer literacy and experience with MS Office applications.
Ability to work flexible hours to mirror the sporting schedule.

Nice To Haves

Previous work experience in banking, payments, fraud, disputes, or casino industries.
Knowledge of gambling and sports betting, and how customers engage with those products.
Experience with web-based data visualization tools such as Tableau or Power BI.
Passion for sports and gaming.

Responsibilities

Validate and verify customer documentation when further verification is necessary, and verify account ownership.
Review customers’ financial transaction history, including financial records, bank statements, and credit card statements.
Investigate fraud alerts generated by fraud-prevention tools and systems.
Perform in-depth analysis and prepare comprehensive investigative summaries to support and substantiate fraud scenarios.
Analyze disputed transactions initiated on the platform and build cases supporting the findings.
Create and manage internal controls and generate incident reports.
Analyze accounts and investigate outgoing withdrawals to approve or reject them.
Complete routine documentation and case reports in accordance with company policies for management review.
Execute assigned tasks and daily workflow priorities as directed by team leads or supervisors.
Use company-provided tools and templates to analyze customer account activity and prepare standard summaries of findings.
Assist with fraud monitoring under guidance and follow operational protocols.
Manage high-volume transactional work while following documented procedures and turnaround-time expectations.
Provide assistance related to player interactions with the company’s products, particularly deposits, withdrawals, and verification journeys.