Analyst - Payments

Hard Rock Digital

4d

About The Position

Hard Rock Digital is building an online sportsbook, casino, and social gaming company, combining the Hard Rock and Seminole Tribe of Florida brands with digital products and technology. The Analyst - Payments will join the Payments & Fraud team and help protect customers and the business in matters involving potential fraud and financial disputes in the i-gaming space.

The role involves navigating online financial portals to retrieve transactions, reviewing customers’ financial histories and documentation, and validating customer information when additional verification is needed. Analysts conduct in-depth account reviews to build cases countering transactions patrons have reversed on the platform, while managing internal controls across multiple jurisdictions to help ensure regulatory compliance.

Requirements

• Be self-driven and motivated, and work effectively as a team player in a high-volume, real-time environment.
• Have strong investigation skills and sound judgment, with the ability to review and interpret data and activity to make decisions.
• Have analytical skills and the ability to communicate.
• Have strong interpersonal skills.
• Be able to adapt to changing priorities and thrive in a fast-paced, changing work environment.
• Have experience troubleshooting and triaging complicated customer inquiries.
• Be computer literate, with experience using MS Office applications.
• Be prepared to work flexible hours to mirror the sporting schedule.
• Have knowledge and understanding of gaming-industry rules and regulations.

Nice To Haves

• Previous work experience in banking, payments, fraud, disputes, or i-gaming industries.
• Knowledge of Location Compliance, Multi-Accounting, and Financial Crime.
• Knowledge of gambling and sports betting, and how customers engage with those products.
• A passion for sports and gaming.

Responsibilities

• Protect customers and the business in matters involving potential fraud and financial disputes in the i-gaming space.
• Navigate and manage multiple online financial portals to obtain transactions under review.
• Review customer financial transaction histories, including financial records, bank statements, and credit card statements.
• Validate and verify customer documentation when further verification is necessary.
• Conduct in-depth account analysis and build cases to counter-dispute transactions patrons have reversed on the platform.
• Manage internal controls across multiple jurisdictions to ensure regulations are followed.

Benefits

• Competitive pay and benefits.
• Potential hybrid scheduling.
• A start-up culture backed by a secure, global brand.
• A diverse and inclusive work environment where employees are encouraged to be authentic and bring their talents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed