Senior Analyst, Technical Services
About The Position
The Senior Analyst, Technical Services plans, analyzes, configures, implements, and supports complex healthcare Revenue Cycle Management (RCM) workflow solutions. The role requires strong knowledge of Accounts Receivable (AR) operations and prioritization, AR integration, posting adjustments, move balance/rebill, BDC/Appeals, and related revenue cycle processes. The analyst uses data analysis, critical thinking, client management, and technical integration skills to collaborate with cross-functional teams, meet project milestones, and deliver measurable operational outcomes. The position also requires independent problem-solving, attention to detail, and a commitment to implementing quality software solutions. The role supports Ensemble’s technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. The position is limited to individuals who reside and are authorized to work within the United States.
Requirements
- Strong understanding of healthcare RCM, including AR operations, denial management, patient access, billing, and patient financial services.
- Experience with AR prioritization, account segmentation, work queues, and workflow optimization to improve collections and reimbursement.
- Knowledge of AR integration, posting adjustments, move balance/rebill, BDC/Appeals, and related financial account workflows.
- Experience with real-time data integration (HL7) or daily file intake processes for healthcare software solutions.
- Experience working with EHR systems and patient accounting platforms.
- Ability to analyze, configure, test, and troubleshoot data integrations supporting revenue cycle operations.
- Solid understanding of workflow systems and their use in operational business process improvement.
- Experience creating detailed software process flows and documenting business and technical requirements.
- Ability to manage multiple projects, prioritize competing tasks, and resolve issues quickly.
- Comfortable working independently with minimal oversight in ambiguous environments.
- Experience building and maintaining client relationships.
- Strong attention to detail, self-motivation, analytical skills, and a service-oriented approach.
Nice To Haves
- Experience implementing or supporting RCM technology solutions involving AR prioritization, AR integration, posting adjustments, move balance/rebill, and BDC/Appeals.
- Understanding of AR aging, denial resolution, reimbursement workflows, and revenue recovery processes.
- Knowledge of HL7 messaging, including ADT and DFT transactions, and healthcare data integration workflows.
- Experience with EHR systems, patient accounting applications, and financial data reconciliation.
- Familiarity with workflow automation, data mapping, validation, and file-based integrations.
- Experience identifying opportunities to improve operational efficiency through technology and process optimization.
- Experience in project management, including leading meetings, managing project plans, tracking issues, identifying risks, and preparing status reports.
- Strong communication, client management, problem-solving, and organizational skills.
Responsibilities
- Plan, analyze, configure, implement, and support complex, multi-step healthcare RCM workflow solutions.
- Analyze, configure, test, and troubleshoot data integrations supporting revenue cycle operations.
- Work with real-time data integrations (HL7) or manage daily file intake processes for healthcare software solutions.
- Create detailed software process flows and document business and technical requirements.
- Collaborate with cross-functional teams to meet project milestones and deliver measurable operational outcomes.
- Manage multiple projects, prioritize competing tasks, and resolve issues quickly.
- Build and maintain client relationships.
- Identify opportunities to improve operational efficiency through technology and process optimization.
- When leading projects, manage meetings and project plans, track issues, identify risks, and prepare status reports.
Benefits
- Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
- Professional development and a professional certification relevant to the associate’s field.
- Tuition reimbursement.
- Quarterly and annual incentive programs for employees who exceed expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
