Technical Services Analyst

American Vision Partners•Phoenix, AZ

About The Position

The Technical Services Analyst provides ongoing support for assigned applications and systems, including troubleshooting and problem resolution. The role plans, tests, executes, and evaluates system and application upgrades and hot fixes, consulting with other application support personnel as needed. The analyst assists staff and physician practices with day-to-day system support and the use of computers and mobile devices, participates in planning and implementing new applications or upgrades, and provides user training. The position also maintains documentation of support problems and resolutions.

Requirements

High school diploma or GED required.
Two or more years of experience supporting Windows and other Microsoft products across various device types.
One or more years of experience using or supporting biomedical testing equipment.
Ability to work independently and be self-motivated.
Reliable transportation, a current driver's license, and vehicle registration required.
Ability to work more than 40 hours per week or weekends if business needs require.

Nice To Haves

Technical school education or A+ certification is highly preferred.

Responsibilities

Ensure desktop computers interconnect seamlessly with validation systems, file servers, email servers, application servers, and administrative systems.
Configure, set up, install, and support desktops, laptops, virtual machines, printers, telephones, cellphones, scanners, LAN hardware, and other peripherals in a network environment.
Undertake other projects or duties at the discretion of the Technical Services Manager.
Enter, update, and follow up on requests in the IT support request and management system.
Administer hardware images as requested by the Technical Services Manager.
Prepare equipment as instructed by the Technical Services Manager.
Refer major hardware or software problems and defective products to vendors or technicians for service.
Keep current on desktop and peripheral support issues.
Attend in-person client meetings to analyze, troubleshoot, and diagnose hardware problems.
Provide basic training and support for accessing the network and properly using hardware and software applications.
Assist the Technical Services Manager in maintaining documentation for information system processes.
Order and maintain information-systems components as directed by the Technical Services Manager.
Perform end-of-year self-assessments as directed by the Technical Services Manager.
Support new computer hardware and software and provide ongoing support for existing hardware and software throughout the organization.
Act as a technical liaison with System Engineers and Application teams to evaluate and troubleshoot issues and assist with resolution.
Work collaboratively with co-workers and other departments.
Perform job tasks within American Vision Partners' rules and guidelines.