Senior AI Builder

Artera•Kansas City, MO

41d•$162,000 - $220,000•Onsite

About The Position

Artera is hiring a Senior AI Builder to create agentic systems that deliver patient experiences across workflows such as scheduling, referral coordination, medication refills, billing, and payment estimation. The role is part of a customer-facing squad and owns initiatives from customer discovery through production operation, including onboarding customers and shipping enhancements for a named subset of provider customers. The Senior AI Builder independently owns customer outcomes, develops subject-matter expertise, builds relationships with senior healthcare executives, and supports and mentors newer builders. The role combines product and project management judgment with engineering fluency, and contributes to reusable agent patterns, evaluation tooling, and internal libraries. The position supports a federal-facing product and is considered essential to secure operations. Candidates must be eligible for a government background check and comply with organizational security policies and federal data protection standards. The role includes secure access, incident response, operational continuity, and ongoing compliance training. New U.S. roles are based in Santa Barbara, California; Seattle, Washington; or Kansas City, Kansas/Missouri, with an in-person schedule determined by the local team.

Requirements

At least 5 years of professional experience in software engineering, data science, machine learning, product management, product design, or technical project management, or equivalent demonstrated output.
Ability to own technical decisions across a portfolio of customers, beyond a single solution at a time, and design solution architecture before writing code.
Track record of shipping end-to-end solutions that operated reliably in production, including subsequent enhancements.
Curiosity associated with product management and discipline associated with project management: ask why before how, scope and sequence work, communicate status, and deliver work.
Ability to factor business needs, operating costs, and industry trends into technical tradeoff decisions.
Ability to learn from unsuccessful approaches and change course accordingly.
Demonstrated ability to raise the engineering bar by reviewing work, mentoring less experienced builders, and improving testing and evaluation practices.
Must be currently authorized to work in the United States and able to provide proof of full-time, long-term work authorization; visa sponsorship and visa transfers are not available.
Must meet eligibility requirements for a government background check and comply with organizational security policies and federal data protection standards.

Nice To Haves

Prior experience in healthcare technology, digital health, or patient-facing products.
Hands-on experience building production agentic systems, RAG pipelines, or MCP-based tool integrations.
Familiarity with HIPAA, HITRUST, or FedRAMP compliance considerations in builds.
Experience with EHR integrations such as Epic, athena, eClinicalWorks, or NextGen, or with call center/CCaaS integrations.
Experience writing evaluations and quality benchmarks for LLM-driven systems.

Responsibilities

Design, build, and ship agentic features that handle real patient conversations end to end, from problem framing through production operation.
Identify customer pain points and create a roadmap for solving customer problems.
Define evaluation criteria, build evaluation harnesses and test cases, and measure the helpfulness and safety of solutions.
Build novel solutions for named customers by translating operational needs into technical solutions and architecting and coding them with internal agentic systems.
Contribute reusable agent patterns, evaluation tooling, and internal libraries to make future workflows faster and safer to build.
Make reversible decisions quickly and escalate other decisions with a proposed course of action.
Operate built systems, participate in on-call for owned surfaces, investigate incidents to root cause, and eliminate recurring failure patterns.
Review others' work, mentor less experienced builders, and improve the team's testing and evaluation practices.
Take ownership of problems within or adjacent to the role's scope and follow them through to resolution.
Support secure access, incident response, and operational continuity, and comply with applicable organizational security and federal data protection requirements.