Senior AI Builder

Artera•Santa Barbara, CA

17h•Onsite

About The Position

Artera is hiring a Senior AI Builder to create agentic systems that support patient-facing healthcare workflows, including scheduling, referral coordination, medication refills, billing, and payment estimation. The role is embedded in a customer-facing squad and owns work end to end, from customer discovery and problem framing through design, development, production operation, customer onboarding, and ongoing enhancements for a named subset of provider customers. The Senior AI Builder independently owns customer outcomes, combining product-management curiosity, project-management discipline, and engineering fluency. The role develops subject-matter expertise and long-term relationships with senior healthcare executives, contributes to reusable agent patterns and evaluation tools, and mentors newer builders. It also includes operating deployed systems, participating in on-call for owned surfaces, investigating incidents, and improving reliability. This position supports a federal-facing product and involves secure access, incident response, operational continuity, government background-check eligibility, and compliance with organizational security policies and federal data-protection standards.

Requirements

At least 5 years of professional experience in software engineering, data science, machine learning, product management, product design, or technical project management, or equivalent demonstrated output.
Experience owning technical decisions across a portfolio of customers rather than a single solution at a time.
Ability to design solution architecture before writing code.
Track record of shipping end-to-end solutions that operate reliably in production and delivering subsequent enhancements.
Ability to ask why before how, scope and sequence work, communicate status, and deliver work.
Ability to factor business needs, operating costs, and industry trends into technical tradeoff decisions.
Ability to learn from unsuccessful approaches and change course based on what is learned.
Demonstrated ability to raise the engineering bar by reviewing work, mentoring less experienced builders, and improving testing and evaluation practices.
Must be currently authorized to work in the United States and able to provide proof of full-time, long-term work authorization; visa sponsorship and transfers are not available.
Must meet eligibility for a government background check and comply with organizational security policies and federal data-protection standards.

Nice To Haves

Prior experience in healthcare technology, digital health, or patient-facing products.
Hands-on experience building production agentic systems, RAG pipelines, or MCP-based tool integrations.
Familiarity with HIPAA, HITRUST, or FedRAMP compliance considerations.
Experience with EHR integrations such as Epic, athena, eClinicalWorks, or NextGen, or with call center/CCaaS integrations.
Experience writing evaluations and quality benchmarks for LLM-driven systems.

Responsibilities

Design, build, and ship agentic features that handle real patient conversations end to end, from problem framing through production operation.
Identify customer pain points and create a roadmap for solving them.
Define success criteria for solutions, build evaluation harnesses and test cases, and measure helpfulness and safety.
Build novel solutions for named customers by translating operational needs into technical solutions and architecting and coding them with internal agentic systems.
Contribute reusable foundations, including shared agent patterns, evaluation tooling, and internal libraries.
Move quickly on reversible decisions and escalate other decisions with a proposed course of action.
Operate deployed solutions, participate in on-call for owned surfaces, investigate incidents to root cause, and eliminate recurring failure patterns.
Review others’ work, mentor less experienced builders, and improve team testing and evaluation practices.
Take ownership of problems within or adjacent to the role’s scope and follow them through to resolution.
Meet responsibilities related to secure access, incident response, and operational continuity; complete ongoing training and follow compliance requirements.