AI Deployment Manager - Builder

OpenAI•New York, NY

1d•$240,000 - $240,000•Hybrid

About The Position

The AI Deployment Manager, Builder is a specialist post-sales technical enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. The role designs and delivers technical learning experiences covering OpenAI APIs, Codex, agents, evaluations, and related platform capabilities, working with engineers, AI and platform teams, administrators, security stakeholders, product leaders, and executive sponsors. The role combines technical fluency, instructional design, and customer advisory. It leads live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers use OpenAI products effectively in real-world contexts. Success means building customer confidence, increasing product adoption, supporting progress toward production use, and turning engagement learnings into resources and practices that benefit other customers. The position is based in San Francisco or New York and follows a hybrid work model, with three days in the office per week. Relocation assistance is offered to new employees.

Requirements

At least 4 years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.
Exceptional presentation and communication skills, especially when clearly conveying technical concepts and value to senior and executive-level audiences.
Strong technical depth across software engineering, the software development lifecycle, and APIs.
Practical understanding of how AI systems are built, evaluated, and operated in production, including RAG, evaluation strategies, agentic systems, and key tradeoffs.
Proven experience leading structured technical training, such as API bootcamps, workshops, or enablement sessions, including designing learning journeys, handling live questions, and reasoning through problems in real time.
Ability to connect technical features and capabilities to concrete business outcomes such as productivity, efficiency, cost reduction, risk mitigation, or revenue impact.
Humility, eagerness to help others, and willingness to learn missing knowledge to help the team and customers succeed.
Ability to think on one’s feet in live customer settings and adapt to new information, shifting priorities, and real-time questions while maintaining clarity, ownership, and momentum.
Personal commitment to fostering the safe and ethical evolution of AI.

Responsibilities

Own technical enablement of OpenAI products, including OpenAI APIs, Codex, Agents, Evaluations, and other platform capabilities, and help define effective enablement patterns across customer segments.
Lead customer training and enablement across the customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.
Design and deliver onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for senior leaders and working teams.
Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale.
Partner with Sales, Solutions Architecture, Product teams, Solution Architects, and Delivery Leads to shape enablement plans around customer use cases, goals, and technical needs, and to drive adoption across the core product suite.
Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.
Gather and synthesize customer feedback from training and enablement engagements, relay insights to internal stakeholders, and inform product and program improvements.
Serve as a subject matter expert for designated product areas, supporting internal enablement, identifying emerging customer use cases for new product surfaces, and aggregating customer feedback to inform product development.