Senior Advisor, Business Strategy - Salesforce

Northwell Health

About The Position

The Senior Advisor, Business Strategy partners across the Salesforce ecosystem and with Business Relationship Managers to understand strategic business challenges and design prototype technology components for future persona-driven experiences. The role develops proactive communication with multiple partners to align desired experiences with the native Salesforce technology roadmap. It also supports strategic initiatives, partnerships, programs, health system goals, network expansion, and financial and strategic planning. The position collaborates with senior leadership and internal and external stakeholders to identify partnership opportunities, develop strategic alliances, evaluate new services and growth initiatives, and assess their operational, financial, and market impacts. It gathers and analyzes information for new business models, supports cost and reimbursement analyses, helps establish the infrastructure and resources for initiatives, and manages relationships with strategic partners. The role also sets priorities, monitors initiatives, supports departmental budget preparation and allocation, and directs implementation of Human Resources plans while ensuring compliance with applicable laws, regulatory requirements, and Joint Commission standards.

Requirements

Bachelor's degree or an equivalent combination of education and related experience.
10 or more years of relevant experience.
At least 2 years of leadership or management experience.

Nice To Haves

100 Salesforce Trailhead badges.
15 or more years of Salesforce experience.
At least one Salesforce certification.

Responsibilities

Conduct business partner sessions to understand persona-driven experiences that the business wants to enable through technology.
Articulate and document experience roadmaps and the technology components that support them.
Assess the native Salesforce technology suite and identify features and capabilities for business partner review.
Structure incoming experience requests according to strategic plan priorities to support timely delivery of experience-led technology solutions.
Partner with Salesforce Architecture to keep future-state architecture aligned with experience journeys.
Partner with Product Owners to carry business partner technology selections into requirements-gathering sessions.
Work with the Salesforce Agile scrum team to ensure the desired experience is developed throughout the application lifecycle.
Collaborate with senior leadership to identify prospective partners and support the health system's strategic, sustainable growth through alliances with culturally aligned providers in key market areas.
Identify partnership opportunities and mutual objectives with internal and external stakeholders, and help develop strategic alliances and value-added services.
Recognize opportunities for innovative solutions that reduce costs and improve operational efficiency; support leadership decision-making for new initiatives.
Evaluate expansion of organization services in relation to market share and revenue growth.
Integrate Finance and Strategic Planning information to evaluate market position and opportunities for expansion.
Evaluate new initiatives based on projected effects on operations, financial standing, and market position; recommend growth initiatives to leadership.
Collaborate with department heads, service lines, financial analysts, and others to gather, organize, and analyze information for business models for new initiatives.
Ensure cost analyses are completed for services in development and evaluate potential reimbursement from government and private sources.
Assess information from various sources to evaluate the likely financial impact of proposed services.
Work with leadership to establish infrastructure, identify resources, and set up and operationalize initiatives.
Manage relationships with strategic partners and serve as a liaison fostering communication among organizations, department heads, service lines, and committees.
Set priorities and monitor initiative status to ensure goals and objectives are achieved.
Support departmental budget management through ongoing assistance with fund preparation and allocation.
Direct implementation of Human Resources plans covering organizational development, recruiting, compensation, training and development, and employee engagement and relations.
Ensure compliance with federal, state, and local laws, regulatory requirements, and Joint Commission standards.
Perform related duties as required.