Senior Advisor, Digital Strategy

City of New York•New York, NY

2d•$180,000 - $190,000

About The Position

The Senior Advisor for Digital Strategy leads the strategic planning and oversight of technology solutions that strengthen child care program delivery across multiple agencies and offices. Working at the intersection of child care policy, operations, and digital innovation, the role ensures proposed technology investments are feasible, actionable, and aligned with New York City leadership’s priorities and goals. The position oversees enterprise technology implementation projects, which may be implemented by City agency partners, and ensures technology remains aligned with program goals and needs throughout each project’s life cycle. The Senior Advisor reports to the Executive Director and supervises the Data Manager. The role also contributes to broader child care policy work as a senior leader within the Mayor’s Office of Child Care and Early Childhood Education.

Requirements

At least 8 years of senior leadership experience directing and synchronizing technology, digital strategy, and program operations workstreams.
At least 8 years of project management experience implementing complex technology solutions in government, the public sector, or highly regulated environments.
Understanding of policy, legal, operational, technology, and security constraints that can affect project and product scope and feasibility.
Proven ability to align technology initiatives with organizational goals throughout project development and implementation.
Strong program analysis and documentation skills, including drafting business requirements, user stories, process workflows, and journey maps.
Substantial experience tracking and evaluating return on investment for technology initiatives and products.
Exceptional communication and stakeholder relationship management skills.
Experience working in NYC government or comparable government ecosystems.
Familiarity with Citywide IT policies, NYC Cyber Command guidelines, and digital accessibility requirements.
Background in product management, project management, service design, operational analysis, or technology modernization.
Demonstrated ability to lead cross-functional teams in a collaborative, mission-driven environment.

Responsibilities

Partner with program leads, executive leaders, and external stakeholders to understand operational and policy needs and translate them into actionable technology initiatives.
Contribute to ideation, efficiency, and research workstreams that address program needs through technology solutions.
Develop persuasive use cases for IT solutions and features that further New York City’s child care and early childhood education goals.
Analyze and score technology proposals and recommendations by estimating feasibility and alignment with program needs and intentions.
Oversee the design, deployment, and governance of digital tools, data systems, and infrastructure supporting City programs.
Lead multidisciplinary teams across IT, data, product, program operations, and legal and policy counsel.
Establish performance metrics and evaluate technology initiatives’ impact on service delivery, equity, and operational efficiency in partnership with agency teams.
Identify opportunities to modernize legacy systems, streamline workflows, and introduce user-centered digital solutions, including increased adoption of automation.
Create and administer technology and project governance processes that support collaboration, prioritization, and informed stakeholder decisions.
Champion child care innovation, change management, and continuous improvement across multiple agencies and offices.
Engage in broader child care policy work and discussions as a senior leader within the Office.
Supervise, manage, and coach the Data Manager.
Perform other relevant duties as directed.