Senior Adobe Experience Platform (AEP) Technical Lead

Publicis Groupe•Irving, TX

About The Position

Publicis Sapient is seeking a Senior Adobe Experience Platform (AEP) Technical Lead to provide hands-on technical leadership for the architecture, implementation, and evolution of enterprise customer-data and omnichannel digital-experience capabilities. The role calls for subject-matter expertise in AEP and Adobe Experience Platform Web SDK, along with working knowledge of integrations across Adobe Experience Cloud products, including Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), Adobe Analytics, Adobe Target, and Adobe Experience Manager (AEM). The Technical Lead will translate business and marketing objectives into secure, scalable, governed, reusable, and connected omnichannel solutions, while guiding engineering teams through delivery and operational support. The role works across web, mobile, email, messaging, call center, branch, batch, streaming, and enterprise data sources, partnering with technical and business teams to deliver connected customer journeys and audience activation. Publicis Sapient is a digital transformation partner helping established organizations become digitally enabled. Its teams combine technology, data sciences, consulting, and customer experience capabilities to help clients design products and services their customers value.

Requirements

Bachelor’s or master’s degree in information technology, computer science, digital technology, design, or equivalent experience; the posting also specifies a bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical experience.
5–7 years of hands-on experience with Adobe Experience Platform (AEP) and enterprise data collection platforms, including designing, implementing, and supporting scalable customer-data and omnichannel experience solutions.
Deep hands-on expertise with AEP, including XDM, data ingestion, identity services, Real-Time Customer Profile, segmentation, governance, destinations, and omnichannel audience activation.
Expert-level knowledge of Adobe Experience Platform Web SDK, Adobe Experience Platform Tags, datastreams, Edge Network processing, event schemas, identity, consent, debugging, and implementation best practices.
Demonstrated experience designing and delivering enterprise integrations among AEP, Adobe Journey Optimizer, and Customer Journey Analytics for real-time, connected, measurable omnichannel experiences.
Working knowledge of additional Adobe Experience Cloud products, such as Adobe Analytics, Adobe Target, AEM, Real-Time CDP, and Adobe Campaign.
Strong understanding of customer-data architecture, event-driven systems, APIs, streaming and batch patterns, data modeling, personalization, identity resolution, journey orchestration, and coordinated omnichannel activation and measurement.
Experience with JavaScript or TypeScript, REST APIs, JSON, SQL, tag-management systems, browser developer tools, and cloud-based integration patterns.
Experience leading complex technical initiatives across multiple teams and influencing architecture, delivery, and governance without relying solely on direct authority.
Strong analytical, troubleshooting, documentation, and communication skills, including the ability to explain complex concepts to technical and nontechnical audiences.

Nice To Haves

Experience implementing AJO journeys, campaigns, decisioning, offers, and real-time event triggers across email, SMS, push, in-app, web, code-based experiences, and custom actions.
Experience configuring CJA connections, data views, calculated metrics, attribution, and omnichannel or cross-channel analysis to measure end-to-end customer journeys.
Knowledge of Adobe Assurance, Experience Platform Debugger, observability tools, automated testing, and CI/CD practices for Adobe implementations.
Experience with regulated environments and enterprise privacy requirements, including consent, data retention, access controls, and data-usage policies.
Active Adobe Experience Platform certification or comparable Adobe certification in AJO, CJA, Real-Time CDP, Adobe Analytics, or a related Experience Cloud solution at Professional, Expert, or Master level; Expert or Master level is strongly preferred.
Experience guiding system integrators or consulting partners and evaluating solution designs, estimates, and delivery quality.

Responsibilities

Own the end-to-end technical architecture and implementation strategy for AEP solutions across omnichannel customer touchpoints and enterprise data sources.
Lead the design of XDM schemas, datasets, identities, namespaces, merge policies, Real-Time Customer Profile, audiences, sources, destinations, and omnichannel activation patterns.
Architect and govern Adobe Experience Platform Web SDK implementations, including tags, data layers, event design, datastreams, consent handling, identity collection, personalization, Edge Network integrations, and cross-channel consistency.
Design integrations between AEP and AJO, CJA, Adobe Analytics, Adobe Target, AEM, and other Adobe or third-party platforms.
Partner with marketing, analytics, product, privacy, security, data engineering, channel, and application teams to translate use cases and customer-journey objectives into extensible technical designs.
Establish engineering standards for naming, schema composition, reusable components, environments and sandboxes, deployment, monitoring, testing, and documentation.
Provide hands-on guidance, code and design reviews, troubleshooting, performance optimization, and root-cause analysis for complex platform and integration issues.
Define technical guardrails for data quality, lineage, governance, privacy, security, consent, and responsible audience activation.
Lead technical discovery, proofs of concept, implementation planning, dependency management, and delivery risk mitigation.
Mentor engineers and implementation partners, build platform expertise across teams, and communicate architecture decisions to technical and executive stakeholders.
Collaborate with Adobe and implementation partners to evaluate product capabilities, resolve platform issues, and align the roadmap with enterprise priorities.