Senior Administrator, Technology Asset Supply Chain

Universal Orlando•Orlando, FL

About The Position

The Senior Administrator, Technology Asset Supply Chain administers and governs enterprise technology assets, including hardware and software lifecycle management, inventory management, procurement activities, compliance monitoring, analysis, and reporting. The role ensures accurate and complete technology asset records and compliance with licensing, contractual, financial, and operational requirements. As a senior-level individual contributor, this position is the primary escalation point for complex asset lifecycle and CMDB-related issues. It leads audit readiness and data quality initiatives, coordinates asset activities across multiple teams, and provides operational leadership through process improvement, issue resolution, and subject matter expertise. The role works with internal business clients and external vendors, and is expected to work independently with minimal supervision. It also includes Environmental, Health & Safety responsibilities in accordance with established policy, procedures, training, and team member involvement activities. Other duties may be assigned.

Requirements

At least 3 years of experience in hardware/software asset management, CMDB administration, or IT asset lifecycle operations.
Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience; military equivalent in service and training/classes is considered.
Expert CMDB governance skills, including defining and enforcing record standards, designing reconciliation methodologies, and producing CMDB health reporting for leadership and auditors.
Deep hardware and software asset lifecycle knowledge, from purchase order through decommission, applied to individual records and portfolio-level planning.
Strong vendor management capabilities, including negotiating with hardware suppliers, resolving escalations professionally, and maintaining knowledge of product roadmaps and pricing.
Advanced proficiency in Microsoft Excel and Power BI, including producing lifecycle analysis, aging reports, refresh calendars, and KPI inputs for Director-level audiences.
Demonstrated audit readiness experience, including maintaining evidence that can be surfaced at any time.
Strong ITIL foundation and ability to apply best practices to CMDB governance, lifecycle management, and process improvement.
Ability to own complex workflows, lead audit cycles, and coordinate cross-functionally.
Ability to read, analyze, and interpret business periodicals, professional journals, technical manuals and procedures, or governmental regulations.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Ability to compute rates, ratios, and percentages; draw graphs; and interpret spreadsheets.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Consistent attendance is a job requirement.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Experience as an informal lead or CMDB subject matter expert.
Effective mentoring and coaching skills, including elevating team performance through knowledge sharing and constructive feedback.

Responsibilities

Administer enterprise hardware asset lifecycle processes, including procurement coordination, approved catalog standards, acquisition, assignment, movement, refresh activities, and exception management.
Coordinate high-volume and time-sensitive technology initiatives, including large-scale deployments, refresh programs, inventory reconciliation, and cross-functional asset projects.
Coordinate asset-related activities among Asset Management, Logistics, Support, Procurement, PMO, and business partners.
Serve as the primary escalation point for CMDB and asset data integrity issues; lead reconciliation, audit preparation, inventory validation, exception resolution, and quality assurance reviews.
Analyze and maintain asset management reporting and lifecycle metrics, including inventory trends, asset age, warranty status, support agreements, EOS/EOL milestones, replacement planning, and other performance indicators.
Use asset data and lifecycle metrics to support operational planning and budget forecasting.
Manage vendor interactions related to hardware acquisition, pricing, lead times, documentation requirements, software licensing, and contractual compliance.
Maintain supporting evidence and documentation for audits and compliance reviews.
Follow established Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.
Work independently with minimal supervision.