Senior Administrator, Technology Asset Supply Chain

Universal Orlando • Orlando, FL

3d

About The Position

The Senior Administrator, Technology Asset Supply Chain administers and governs enterprise technology assets, including hardware and software lifecycle management, inventory, procurement, compliance monitoring, analysis, and reporting. The role ensures accurate and reliable technology asset records and compliance with licensing, contractual, financial, and operational requirements.

As a senior-level individual contributor, this position is the primary escalation point for complex asset lifecycle and CMDB issues. It leads audit readiness and data quality initiatives and coordinates asset-related activities across multiple teams. The role also provides operational leadership through process improvement, issue resolution, and subject matter expertise in support of technology asset management objectives.

The position works with internal business clients and external vendors, and requires the ability to interpret technical and business materials, analyze data, work independently with minimal supervision, and communicate across functions. A competitive compensation package is offered.

Requirements

• Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience. Military equivalent service and training/classes are considered.
• At least 3 years of experience in hardware/software asset management, CMDB administration, or IT asset lifecycle operations.
• Demonstrated ability to own complex workflows, lead audit cycles, and coordinate cross-functionally.
• Expert CMDB governance skills, including defining and enforcing record standards, designing reconciliation methodologies, and reporting CMDB health to leadership and auditors.
• Deep knowledge of hardware and software asset lifecycles, from purchase order through decommission, including portfolio-level planning.
• Strong vendor management capabilities, including negotiating with hardware suppliers, resolving escalations professionally, and maintaining current knowledge of product roadmaps and pricing.
• Advanced proficiency in Microsoft Excel and Power BI, including producing lifecycle analysis, aging reports, refresh calendars, and KPI inputs for Director-level audiences.
• Demonstrated audit readiness experience, including maintaining evidence that can be surfaced at any time.
• Strong ITIL foundation and ability to apply best practices to CMDB governance, lifecycle management, and process improvement.
• Effective mentoring and coaching skills.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical manuals and procedures, or governmental regulations.
• Ability to interpret instructions provided in written, oral, diagram, or schedule form.
• Ability to compute rates, ratios, and percentages; draw graphs; and interpret spreadsheets.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to work independently with minimal supervision.
• Consistent attendance is a job requirement.

Nice To Haves

• Experience as an informal lead or CMDB subject matter expert.

Responsibilities

• Administer enterprise hardware asset lifecycle processes, including procurement coordination, approved catalog standards, acquisition, assignment, movement, refresh activities, and exception management.
• Coordinate high-volume, time-sensitive technology initiatives such as large-scale deployments, refresh programs, inventory reconciliation, and cross-functional asset projects.
• Align asset activities across Asset Management, Logistics, Support, Procurement, PMO, and business partners.
• Serve as the primary escalation point for CMDB and asset data integrity issues; lead reconciliation, audit preparation, inventory validation, exception resolution, and quality assurance reviews.
• Analyze and maintain asset management reporting and lifecycle metrics, including inventory trends, asset age, warranty status, support agreements, EOS/EOL milestones, replacement planning, and performance indicators.
• Manage vendor interactions regarding hardware acquisition, pricing, lead times, documentation, software licensing, and contractual compliance; maintain supporting audit and compliance documentation.
• Follow established UO Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
• Perform other duties as assigned.
• Mentor and coach colleagues through knowledge sharing and constructive feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior