Senior Administrative Analyst- Power Enterprise – SFPUC (1823) (167000) (EXEMPT)

City and County of San Francisco•San Francisco, CA

About The Position

The San Francisco Public Utilities Commission (SFPUC) is recruiting 1823 Senior Administrative Analysts for multiple temporary-exempt vacancies in the Power Enterprise. The positions support either customer affordability and assistance initiatives or capital budget governance and reporting. The appointment is exempt from the competitive Civil Service examination process, serves at the discretion of the Appointing Officer, and may not exceed 36 months. The Senior Affordability Analyst supports affordability, arrearage management, low-income customer assistance, and customer engagement initiatives for Hetch Hetchy Power and CleanPowerSF. The role leads policy and data analysis, stakeholder engagement, outreach strategy, and program implementation, with the aim of connecting customers to assistance and electrification resources, preventing arrearages, and advancing equitable and financially sustainable customer programs. It reports to the Power Enterprise Customer Strategy Manager. The budget and procurement role is in the Power Enterprise Capital Budget section, which manages the biennial capital budget and 10-year Capital Plan and supports financial planning and related budget, purchasing, invoicing, and contracting functions. Under the direction of the Power Enterprise Capital Budget Manager (1825), the analyst manages budget, expenditure, and forecast reporting; supports development and monitoring of the capital budget and Capital Plan; and helps design and implement policies and procedures that promote sound financial stewardship and compliance with SFPUC policies and City requirements. Minimum qualifications are a bachelor's degree from an accredited college or university and three years of full-time-equivalent professional-level analytical experience in areas such as budgets, contracts, grants, or policy. A qualifying graduate degree may substitute for one year of experience. Additional qualifying experience may substitute for the required degree on a year-for-year basis, up to two years. The position is full-time equivalent in the stated experience calculation; the posting does not otherwise specify a work schedule or workplace arrangement.

Requirements

Possession of a baccalaureate degree from an accredited college or university and three years of full-time-equivalent professional-level analytical experience.
Qualifying analytical experience includes analysis, development, administration, and reporting in major organizational programs and functions, such as budgets, contracts, grants, or policy.
A graduate degree or higher from an accredited college or university, with relevant specialized coursework, may substitute for one year of required experience.
Additional qualifying experience may substitute for the required degree on a year-for-year basis, up to a maximum of two years.
Applicants must meet minimum qualifications by the final filing date unless otherwise noted.
The affordability role may involve stakeholder meetings and outreach events outside typical business hours and days.

Nice To Haves

Master's degree in Public Policy, Political Science, Economics, or a related field.
Oral proficiency in Cantonese.
Experience connecting customers, clients, or constituents with relevant financial, business, health, or other community services.

Responsibilities

Lead and coordinate affordability, arrearage management, customer assistance, and customer engagement initiatives for Hetch Hetchy Power and CleanPowerSF.
Serve as the primary analyst and departmental liaison for consultants, community partners, advocacy organizations, and internal stakeholders working on affordability and arrearage management programs.
Research, analyze, and develop policy recommendations concerning utility affordability, customer assistance, arrearage mitigation, customer equity, and operational feasibility.
Coordinate stakeholder engagement with customers, advocacy groups, community organizations, City departments, and executive leadership.
Analyze customer arrearages, payment trends, affordability metrics, program participation, outreach effectiveness, and financial impacts; prepare reports, dashboards, presentations, and recommendations.
Develop and maintain data governance practices, reporting systems, database tools, key performance indicators, and program-tracking mechanisms.
Analyze relevant legislation, regulatory requirements, and industry practices and recommend operational, policy, and financial responses.
Support development and implementation of operational procedures, reporting systems, outreach strategies, and customer engagement processes.
Organize and lead customer outreach events, trainings, workshops, and community engagement activities to increase program awareness and participation.
Monitor program implementation with internal and external stakeholders, identify operational challenges, recommend improvements, and assess customer responsiveness and financial sustainability.
Prepare policy analyses, implementation plans, operational reports, presentations, briefing materials, stakeholder communications, and executive recommendations.
May provide direction, training, or project coordination to analytical, administrative, or support staff.
Assist in developing and managing the Power Enterprise two-year capital budget and 10-year Capital Plan.
Work with project managers, SFPUC Finance, and SFPUC Project Controls to develop and maintain project-level capital budgets, funding plans, and forecasts; track appropriations, expenditures, encumbrances, and available balances.
Analyze budget expenditure trends and prepare financial and statistical reports, dashboards, and variance analyses for management.
Support monthly, quarterly, and annual reporting on budget performance, fund utilization, and project delivery, including explanations and recommendations for corrective action.
Use enterprise financial systems and business intelligence tools to extract, reconcile, and analyze datasets for capital investment decisions.
Reconcile data across financial, project controls, and contract management systems; maintain data quality and resolve discrepancies.
Develop and update tools, templates, and job aids for budget development, financial monitoring, and procurement activities.
Participate in improving reporting and analytics, including management dashboards and recurring reports.
Serve as a point of contact for capital budget questions from Power Enterprise and Infrastructure Bureau staff, SFPUC Finance, SFPUC Project Controls, the Controller’s Office, and other City departments.
Perform other related duties as assigned or required.