Senior Administration Coordinator / Recruitment Officer

Wing's Wildlife Park

10d•Onsite

About The Position

Wing’s Wildlife Park is seeking an organised, motivated, and versatile Administration Coordinator / Recruitment Officer to support administration, recruitment, customer service, events, and tourism operations across the business. The role contributes to the park’s day-to-day operations and supports multiple departments in a fast-paced visitor destination. The successful applicant will coordinate recruitment and onboarding, oversee and support front-of-house operations, assist with group bookings and events, maintain booking and operational information, support compliance and workplace procedures, and help ensure guests receive excellent service. The position also involves coordinating student placements, supporting staff training, liaising with internal teams and external partners, and assisting with administrative tasks such as purchasing and expense management. Applicants must reside in Tasmania or be ready to relocate and be available for an unpaid trial shift. Visa sponsorship is not available. Applicants should submit a resume and cover letter outlining their suitability, include references if available, and state their earliest availability.

Requirements

Previous experience in administration, hospitality, tourism, or customer service.
Experience in recruitment, onboarding, or staff training.
Strong organisational and multitasking abilities.
Excellent communication and interpersonal skills.
Ability to manage multiple operational areas simultaneously.
Competent computer and social media skills.
Ability to work independently and within a team environment.
Strong attention to detail and document management skills.
Professional, friendly, and approachable manner.
Proactive, reliable, and adaptable in a fast-paced environment.
Confidence in leadership and problem-solving situations.
Passion for customer service and team support.
Must reside in Tasmania or be ready to relocate.
Must be available for an unpaid trial shift.

Nice To Haves

Experience with booking systems and POS/RMS systems.
Experience in tourism, hospitality, wildlife park, or event operations.
Knowledge of workplace health and safety procedures.
Experience coordinating group bookings or events.

Responsibilities

Prepare and advertise job vacancies across recruitment platforms and social media channels.
Screen resumes and applications for suitability.
Coordinate interviews and work trial arrangements.
Manage onboarding processes for new team members.
Conduct Front of House and Café inductions for new employees.
Assist with staff performance reviews and appraisals.
Maintain and file employee documentation in accordance with company procedures and compliance requirements.
Oversee daily administration operations across the business.
Supervise and support Front of House team members.
Coordinate and organise annual events, including logistics and operational requirements.
Create promotional posters, signage, and marketing materials.
Assist with social media content creation and posting.
Maintain and regularly update website content.
Prepare quotes and catering arrangements for group bookings.
Coordinate cruise ship group visits and their operational delivery throughout the park.
Liaise with schools, tour operators, event organisers, and external groups.
Manage booking details and guest requirements through the FareHarbor online booking platform.
Create and update online products, offers, promotions, and visitor experiences within FareHarbor.
Coordinate student work experience placements and associated documentation.
Ensure placement paperwork, compliance documentation, and inductions are completed.
Liaise with schools, universities, and placement coordinators.
Manage schedules, bookings, and internal coordination.
Assist with budgeting, expenses, and purchasing.
Liaise with internal teams, suppliers, and external partners.
Maintain high standards of customer service and presentation.
Operate and maintain knowledge of the RMS/POS system.
Assist with updating operational procedures and workplace documentation.
Support Health & Safety compliance initiatives and maintain company procedures and policies as required.
Train and support new staff during their commencement period.
Support staff learning and adherence to safety, welfare, and operational protocols.