Sr AR Specialist
About The Position
The Senior Accounts Receivable Specialist manages high-volume, high-dollar portfolios in the company’s strategic business segment. The role requires frequent customer engagement, including scheduled meetings to collect past-due balances, reconcile statements, and coordinate with internal business partners at all levels. The specialist identifies account issues and potential solutions, working with the team lead and supervisor to control and prevent ongoing past-due receivables. The position is customer-facing and contributes to working capital success by supporting team, department, and company goals. The role owns strategic customer accounts receivable activities, including collections, account reconciliations, and applying on-account cash and credit memos. It builds customer relationships, collaborates with commercial leaders and credit teams, supports enhancements as a subject matter expert, and proactively reviews customer risk and credit lines in accordance with policies and procedures. The position is based in Dublin, Ohio, with in-office work three days per week.
Requirements
- 1–2 years of business-to-business or consumer collections, or business-to-business customer service experience is preferred.
- Demonstrated success resolving complex customer account issues, payment disputes, and reconciliation challenges, while managing a high-volume workload and meeting performance, productivity, and service objectives in a fast-paced environment.
- Strong analytical, problem-solving, and communication skills, including the ability to influence timely resolution of outstanding receivables.
- Experience with Microsoft Office Suite and intermediate to advanced Excel skills.
- Ability to manage workload to deadlines and maintain individual and team goals.
- Excellent negotiation skills and the ability to gain trust and confidence with customers, management, and peers.
- Ability to identify root causes, offer possible solutions, and recommend next steps.
- Excellent English verbal and written communication skills.
- Understanding of collection principles and ability to reconcile credits and debits.
- Excellent customer-facing skills with internal and external stakeholders.
- Ability to thrive in a cross-functional team through collaboration and communication.
- Flexibility to adapt to changing priorities based on business needs.
- Ability to engage with and build relationships with sales teams.
Nice To Haves
- Experience with SAP or other ERP systems, Get Paid, or Tableau.
- Knowledge and use of collections tools such as GetPaid or High Radius.
Responsibilities
- Own strategic customer accounts receivable activities, including collecting past-due balances, reconciling accounts, and applying on-account cash and credit memos to support timely payment and minimize aged receivables and bad debt.
- Build and maintain strong customer relationships through meetings, detailed reconciliations, and information sharing.
- Collaborate internally with commercial leaders and credit teams, escalating potential credit holds related to risk or communication.
- Serve as a subject matter expert by assisting with testing, documentation, and implementation of enhancements; analyze information and communicate with the supervisor to determine next steps.
- Mitigate customer risk through proactive account reviews, reviewing credit, and setting appropriate credit lines in accordance with policies and procedures.
- Follow policies and procedures that support organizational requirements.
- Assist with training new and current team members.
- Perform other related duties as required or requested.
Benefits
- Market-aligned pay and incentives.
- A diverse benefits offering supporting employees’ physical, emotional, and financial wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
