AR Specialist

Zenlayer, Inc•Diamond Bar, CA

19h

About The Position

The Accounts Receivable Specialist manages customer invoicing, collections, cash application, account reconciliations, and AR reporting to ensure revenue and customer payments are recorded accurately and on time. The role partners with Sales, Customer Success, Billing, and Accounting to resolve billing disputes, reduce outstanding receivables, and improve cash flow. It also works closely with the global finance team in China, so Mandarin bilingual ability is required. The position covers billing and invoicing; collections and customer account management; cash application and account reconciliation; month-end close and reporting; and process improvement and internal controls. Success requires accountability, attention to detail, a proactive mindset, problem-solving ability, willingness to learn, independent work, and effective collaboration with cross-functional and global teams.

Requirements

Bilingual in Mandarin Chinese.
At least 3 years of accounts receivable, billing, or collections experience.
Experience with ERP systems such as NetSuite, Oracle, SAP, Microsoft Dynamics, or similar.
Strong understanding of accounts receivable processes, cash application, collections, and account reconciliations.
Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
Experience with ERP systems and customer billing platforms.
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Ability to work independently and prioritize competing deadlines.
Strong problem-solving and analytical skills.
Customer-service mindset, professionalism, and tact.
Ability to collaborate effectively across departments.

Nice To Haves

Experience in a multi-entity and high-volume transaction environment.
Experience in technology, cloud services, telecommunications, SaaS, or data center industries.
Understanding of revenue recognition concepts.

Responsibilities

Generate and distribute customer invoices accurately and on time according to executed contracts and company policies.
Review customer contracts and billing schedules to confirm billing terms, rates, quantities, and billing periods.
Coordinate with Sales Operations and Customer Success to resolve billing discrepancies.
Support recurring and non-recurring invoice generation and adjustments.
Monitor customer aging reports and proactively follow up on overdue balances.
Contact customers by email and phone regarding outstanding invoices.
Maintain detailed collection notes and documentation.
Escalate high-risk accounts and collection issues to management.
Work with customers to resolve payment disputes and billing inquiries.
Support collection strategies to reduce DSO and improve cash collections.
Investigate and resolve unapplied cash, payment discrepancies, and short payments.
Reconcile the AR subledger to the General Ledger monthly.
Prepare customer account reconciliations and provide statements upon request.
Assist with accounts-receivable month-end close activities.
Prepare AR aging and collection status reports, analyze aging trends, and identify high-risk accounts.
Support bad debt reserve analysis and write-off documentation.
Assist with audit requests and AR-related schedules.
Comply with company policies, internal controls, and accounting procedures.
Identify opportunities to improve billing, collections, and cash application processes.
Participate in ERP and system enhancement projects.
Maintain proper documentation and audit-ready support for AR transactions.