Senior Accounts Receivable / Order-to-Cash Specialist
About The Position
Better Earth is seeking a Senior Accounts Receivable / Order-to-Cash Specialist to lead and enhance our end-to-end AR and collections function. This role is critical to maintaining healthy cash flow while managing a high-volume, high-complexity customer portfolio that includes both current accounts and legacy balances. This position is best suited for a hands-on AR professional who thrives in fast-paced environments, is comfortable navigating ambiguity, and brings strong judgment, persistence, and customer communication skills. This is not an accounting or month-end close-focused role, but rather a specialized AR position with deep operational ownership. The ideal candidate will be comfortable operating in a growing environment where collaboration, urgency, accountability, and proactive problem-solving are critical to success.
Requirements
- 4+ years of progressive Accounts Receivable and Collections experience in a high-volume environment
- Proven experience managing complex customer accounts and aged AR balances
- Strong working knowledge of collections strategies, dispute resolution, and customer payment workflows
- ERP experience required (NetSuite strongly preferred)
- Strong written and verbal communication skills with confidence engaging directly with customers
- Comfortable handling inbound and outbound customer collection calls
- Highly organized, detail-oriented, and able to manage competing priorities independently
- Strong follow-through, accountability, and urgency in driving collections outcomes
- Alignment with Better Earth’s mission and values
Nice To Haves
- Experience in manufacturing, distribution, logistics, packaging, or other operationally intensive industries is a plus
- Experience working in fast-paced and evolving environments preferred
Responsibilities
- Own the full order-to-cash lifecycle, from invoicing through payment application and collections
- Manage a high-volume AR portfolio, including current customer collections and complex/historically aged balances (2+ years)
- Proactively follow up on overdue balances via phone and email to drive timely resolution and payment
- Maintain detailed documentation of collection activity, disputes, and resolutions within ERP/CRM systems
- Apply payments accurately and timely, including ACH, wire, check, and credit memo activity
- Investigate and resolve invoice discrepancies, short pays, chargebacks, deductions, and billing disputes
- Partner closely with Sales, Finance, Customer Experience, and Operations teams to resolve customer issues and unblock payments
- Act as a primary AR point of contact for customer billing and payment inquiries
- Escalate high-risk or stalled accounts with clear recommendations and next steps
- Prepare and maintain weekly AR aging reports and collection status updates
- Identify trends, risks, and root causes impacting cash flow and customer payment behavior
- Support leadership with visibility into delinquency trends, aging cleanup progress, and customer risk
- Assist with reconciliations and audit support as needed
- Identify opportunities to reduce manual AR work, improve data accuracy, and streamline workflows
- Support improvements to invoicing, collections cadence, dispute tracking, and documentation standards
- Contribute to NetSuite and systems optimization efforts related to AR and order-to-cash processes
- Help establish scalable AR best practices as the company continues to grow
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
