Senior Director, Global Order to Cash

Versant•Englewood Cliffs, NJ

5d•Hybrid

About The Position

We are seeking a Sr. Director, Global Order to Cash to lead the design, implementation, and day-to-day management of Versant’s global Order to Cash operations. This leader will be accountable for billing, collections, credit, customer master data, and cash application activities across diverse revenue streams, including Ad Sales, Content Distribution, Digital, Direct-to-Consumer, and Events. Operating in a complex media and entertainment environment, this individual will oversee processes delivered through Commercial Service Agreements (CSA) and Transition Service Agreements (TSA) with NBCU. The Sr. Director will play a critical role in ensuring operational stability, strengthening controls, and driving long-term scalability and performance across the Order to Cash function. This role is based in New Jersey and will lead a growing organization of approximately four internal resources and four to eight outsourced resources located both onshore and offshore.

Requirements

Bachelor’s degree in Accounting, Finance, Business, or a related field.
10+ years of experience leading Order to Cash functions in complex, global, matrixed organizations.
Deep knowledge of billing, collections, credit management, customer master data, cash application, and accounts receivable operations.
Strong understanding of global Order to Cash controls, regulatory compliance, revenue recognition, and unapplied cash reconciliation.
Experience managing internal teams as well as third-party BPO, shared service, or outsourced providers.
Strong systems experience across ERP, billing, CRM, and collections platforms, including SAP and Salesforce.
Proven ability to define KPIs, analyze performance trends, identify root causes, and drive measurable improvement.
Excellent communication, stakeholder management, and escalation management skills.

Nice To Haves

MBA, CPA, or other advanced business, finance, or accounting credential.
Experience in media, entertainment, digital, advertising, subscription, licensing, or content distribution revenue models.
Experience implementing or managing SAP ECC, Salesforce, Medea, Operative One, Mydas, or similar billing and reporting platforms.
Familiarity with Commercial Service Agreement and Transition Service Agreement environments.
Experience with post-merger integration, spin-off activity, or standing up standalone operational capabilities.
Experience leveraging automation, AI-based reconciliation tools, or workflow optimization within Order to Cash operations.

Responsibilities

Lead end-to-end Order to Cash process design and execution across multiple business models, platforms, and regions, including North America, EMEA, and APAC.
Ensure billing, collections, credit, customer master data, and cash application activities are completed accurately, timely, and in alignment with business requirements.
Oversee processes supported by SAP, Medea, Salesforce, Mydas, Operative One, and other billing and reporting platforms.
Ensure customer onboarding, credit vetting, invoicing, and collections workflows are consistent with contractual obligations and aligned to Versant’s revenue recognition policies.
Manage day-to-day cash flow continuity, including misdirected payments and Due To / Due From reconciliation with NBCU under CSA agreements.
Ensure smooth handoffs and effective service oversight for CSA-managed accounts, including certain international ad sales or legacy Order to Cash streams.
Own global Order to Cash policies, including billing, collections, credit risk, unapplied cash, and customer data governance.
Partner with Legal, Compliance, Controllership, and Audit teams to ensure contractual, regulatory, and financial control adherence across billing activities.
Oversee control mechanisms for Due To / Due From entries, revenue cutoffs, intercompany settlements, and related reconciliation processes.
Establish escalation protocols and documentation standards for collection disputes, billing errors, credit exceptions, and other operational issues.
Strengthen governance across CSA- and TSA-supported processes to ensure consistent service delivery, transparency, and accountability.
Define and monitor Order to Cash performance metrics, including days sales outstanding, aging, unapplied cash levels, billing accuracy, collection effectiveness, and customer satisfaction.
Support revenue assurance by partnering with Commercial, Finance, and Controllership teams on reconciliations, reporting, accruals, and issue resolution.
Identify and implement process improvements that enhance accuracy, efficiency, automation, scalability, and control.
Leverage system automation, AI-based reconciliation tools, and streamlined workflows to improve operational performance.
Assess and refine the performance of TSA- and CSA-delivered services and initiate transitions to standalone models where appropriate.
Drive long-term Order to Cash transformation in support of Versant’s post-spin operating model.
Lead and develop a global Order to Cash team, including internal Versant staff and shared service or outsourced providers.
Support onboarding, training, and role clarity as new systems, processes, and policies are introduced post-spin.
Serve as the primary escalation point for business units, regions, and senior stakeholders on Order to Cash matters.
Partner cross-functionally with Commercial, Finance, Legal, Compliance, Audit, IT, and external service providers.
Promote a culture of accountability, service excellence, operational discipline, and continuous improvement.