Senior Account Manager, Banking

Northern Trust • New York, NY

2d

About The Position

The Senior Account Manager, Banking acts as an initial contact for complex client or partner inquiries about banking products and services. The role assists with creating and implementing complex banking solutions, including treasury management, for new and existing wealth management clients. It supports bankers with account administration, business development, client presentations, and due diligence at the beginning of credit opportunities, including gathering financial statements, industry research, feasibility analysis, and other information needed to assess loans. The role also liaises with the National Credit Center through the credit underwriting process.

The position coordinates daily client transaction activity and processing with the CSST team, including fees, payments, and borrowing. It resolves inquiries, obtains documentation for underwriting, monitoring, and credit-file maintenance, keeps system information current, and coordinates client servicing events with clients and internal and external partners. It also coordinates deposit-related processing, such as account opening, exception clearing, and overdrafts.

The Senior Account Manager oversees client-service action plans, coordinates execution and follow-up across disciplines, and serves as a resource for the relationship servicing team on highly complex wealth management relationships. The role identifies client needs behind service requests, communicates them to service partners, gathers information to facilitate service changes, and identifies service-efficiency and process improvements. Regular client communication includes account setup and status, past-due loans, document requests, and other information. The role maintains working knowledge of loan agreements, financial statements, and other documentation used to monitor client relationships.

Requirements

• Knowledge of banking products and services.
• Knowledge of internal banking functions.
• Analytical, problem-solving, and organizational skills.
• At least 5 years of experience, or equivalent, in financial servicing or accounting fields, with a client-servicing background.
• Must be authorized to work in the United States without current or future employment-based visa sponsorship.

Responsibilities

• Acts as the initial contact for complex client or partner inquiries about banking products and services.
• Assists in creating and implementing complex banking solutions, including treasury management, for new and existing wealth management clients.
• Supports bankers with account administration, business development, client presentations, and due diligence for credit opportunities, including collecting financial statements, conducting industry research and basic feasibility analysis, and gathering other loan-assessment information.
• Liaises with the National Credit Center at the inception of a credit opportunity and throughout credit underwriting.
• Coordinates daily client transactions and processing with the CSST team, including fees, payments, and borrowing; resolves inquiries and coordinates client servicing events.
• Obtains and maintains documentation required for credit underwriting, monitoring, and credit-file maintenance, and ensures system information is up to date.
• Coordinates deposit-related transaction processing with the CSST team, including account opening, exception clearing, and overdrafts.
• Oversees development of client-service action plans and coordinates execution and follow-up with team members across disciplines.
• Serves as a resource to the relationship servicing team for highly complex wealth management relationships.
• Identifies the needs behind client service requests and communicates them to service partners; obtains information from partners and clients to facilitate service changes.
• Identifies service-efficiency enhancements, process improvements, and opportunities to improve service delivery.
• Communicates regularly with clients regarding account setup or status, past-due loans, document requests, and other information.
• Maintains working knowledge of loan agreements, financial statements, and other documentation needed to monitor client relationships.

Benefits

• Retirement benefits, including a 401(k) and pension.
• Health and welfare benefits, including medical, dental, vision, spending accounts, and disability coverage.
• Paid time off.
• Parental and caregiver leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.
• Discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed