Senior Account Manager North America M/F/Mx

Trustpair•New York, NY

5d•Hybrid

About The Position

Trustpair is hiring a Senior Account Manager to drive growth and retention across approximately 45 strategic enterprise accounts in North America. The portfolio includes large multinational organizations, typically generating more than $1 billion in annual revenue. This is a senior individual-contributor role with ownership of account strategy, expansion opportunities, and commercial performance. The role reports to the Head of Sales US and is based in New York City with a hybrid working model requiring at least two days in the office. The Senior Account Manager will work with CFOs and senior Finance leaders to understand customer priorities, expand Trustpair’s presence across their organizations, and build lasting commercial relationships. The role partners closely with Customer Success on adoption, customer value, and retention, and collaborates with Sales, Partnerships, Marketing, and Product to develop opportunities. Trustpair describes AI as embedded in its work and provides training and peer support for employees developing practical AI skills.

Requirements

At least 5 years of Account Management experience, including significant B2B SaaS experience and experience with complex enterprise sales cycles.
A proven record of growing strategic accounts through upselling and expansion, with measurable commercial results.
Experience navigating multinational organizations and negotiating complex agreements at group or global level.
Ability to build credibility with senior Finance stakeholders and translate their priorities into compelling business cases.
Familiarity with structured sales methodologies such as MEDDIC/MEDDPICC, Challenger Sale, or SPIN Selling.
Strong analytical and organizational skills, including disciplined account planning, forecasting, and CRM management.
Clear communication and negotiation skills, with the ability to work independently and collaborate effectively across teams.
Must be authorized to work in the United States; employment eligibility will be verified during hiring.

Nice To Haves

Experience with software serving Finance teams, including fraud prevention, treasury, procurement, or financial operations.
A background in Customer Success or consulting, or experience supporting enterprise deployments, onboarding, or change management.
Experience working in a growing technology company or international scale-up.

Responsibilities

Develop and execute strategic account plans that connect customer business priorities with opportunities for growth.
Map complex organizations to identify economic buyers, executive sponsors, decision-makers, and opportunities across subsidiaries, business units, and regions.
Use MEDDIC or MEDDPICC to qualify expansion opportunities, assess buying processes, and determine actions needed to progress deals.
Build relationships with CFOs, Finance Directors, executive sponsors, and day-to-day users.
Lead business reviews and steering committees with Customer Success to demonstrate value, understand evolving needs, and agree on next steps.
Represent customers internally and share their priorities with Product and other teams to strengthen adoption and long-term satisfaction.
Manage the expansion pipeline from opportunity identification through negotiation and close, including upsells and deployments across additional entities or regions.
Build business cases connecting Trustpair’s capabilities with customers’ financial priorities, fraud-prevention needs, and operational goals.
Negotiate complex enterprise contracts and Master Framework Agreements, coordinating internal stakeholders to reach sustainable agreements.
Own portfolio Net Revenue Retention (NRR) and work with Customer Success to identify risks early and support customer retention.
Monitor expansion revenue, pipeline conversion, customer usage, satisfaction, and churn risk to prioritize account activity.
Maintain accurate CRM records, account plans, and forecasts, with clear visibility into opportunities, risks, and next steps.
Coordinate with Customer Success, Sales, Partnerships, Marketing, and Product to advance opportunities and deliver a consistent customer experience.