Senior Account Manager

Merck•Austin, TX

About The Position

The Senior Account Manager for the planarization business shapes growth and customer value in the semiconductor industry by connecting market insight, technical understanding, and commercial execution. The role manages relationships with global semiconductor customers across North America and develops account strategies, identifies growth opportunities, and achieves revenue and profitability goals. It builds trusted relationships with decision makers across technology, process, quality, and commercial functions. Working with cross-functional partners, the Senior Account Manager aligns priorities, negotiates pricing and contract terms, coordinates customer bids, maintains forecasts and opportunity pipelines, and leads responses to quality and supply assurance concerns. The role uses customer leadership and judgment to translate complex needs into reliable supply, stronger partnerships, and sustainable business results. The preferred location is Central Texas, though other US locations may be considered. The role does not offer work authorization sponsorship; external applicants must be eligible to work in the US.

Requirements

Bachelor's degree in a science or technical discipline.
At least five years of experience in the semiconductor industry or a related industry.
Experience managing complex customer relationships, account strategies, or commercial opportunities in a business-to-business environment.
Ability to analyze business and financial data to support decisions and forecasts.

Nice To Haves

Understanding of chemistry, engineering, or semiconductor materials and planarization.
Track record of building customer relationships in demanding, technology-centric environments.
Experience leading cross-functional teams, negotiating pricing or contract terms, and coordinating customer bids.
Strong communication, prioritization, and influence skills, including the ability to manage ambiguity and balance company and customer priorities.
Understanding of how artificial intelligence works, including practical applications and limitations, decision-making implications, and ethical considerations such as bias, fairness, privacy, governance, and accountability; ability to assess and use AI tools responsibly.

Responsibilities

Manage relationships with global semiconductor customers across North America.
Develop account strategies and identify growth opportunities.
Achieve revenue and profitability goals.
Build trusted relationships with decision makers across technology, process, quality, and commercial functions.
Work with cross-functional partners to align priorities.
Negotiate pricing and contract terms.
Coordinate customer bids.
Maintain forecasts and opportunity pipelines.
Lead responses to quality and supply assurance concerns.