Senior Account Manager

George P. Johnson Experience Marketing • Los Angeles, NY

3d • Hybrid

About The Position

GPJ is hiring a Senior Account Manager to provide strategic account leadership across a diverse and complex portfolio, ensuring the success and profitability of programs such as activations and global client centers. The role focuses on client satisfaction, business outcomes, and identifying and cultivating growth opportunities. It is hybrid, with a minimum of two on-site days per week at the Boston or New York office.

The Senior Account Manager builds trusted relationships with senior-level clients and acts as a strategic advisor, aligning client needs with agency capabilities. The role defines the direction and objectives of managed scopes, develops deep knowledge of client businesses and brands, and translates client goals into GPJ services. It also leads cross-functional teams, supports resolution of complex challenges, and ensures projects are delivered on time and to a high standard.

The position owns revenue forecasting, margin tracking, and accuracy and compliance across financial tools. It also drives account growth by identifying and pursuing opportunities, sizing and scoping work, assembling agency teams, and leading new-business pursuits. The position has influence over client relations, business development and account growth, product development and lifecycle management, project scoping and delivery, and invoicing and financial reconciliation.

Requirements

• 5–7 years of transferable industry, agency, or business experience.
• A four-year college degree; the posting lists Marketing, Advertising, Communications, Business Administration, or Liberal Arts as preferred fields.
• Experience managing commercial contracts, procurement, and statements of work.
• Executive communication and stakeholder management skills.
• Experience with project-level budget management, purchase orders, and project timeline management.
• Project management experience involving design and creative production, fabrication, and technology vendor integration.
• Ability to engage confidently with senior-level client marketing and real estate executives, lead strategic meetings, and present findings and recommendations.
• Ability to create or contribute to account and program strategy and to engage teams in developing ideas and creative solutions.

Nice To Haves

• Demonstrated success working with large, matrixed organizations and managing highly complex accounts.
• At least 2 years of client management and relationship ownership experience.
• Experience with permanent experiential installations or retail experiences.
• A background in project management for retail space development, real estate development, or experiential marketing permanent installations in corporate or public spaces.
• Experience working with technology brands.

Responsibilities

• Lead strategic accounts across a diverse and complex portfolio, ensuring program success and profitability.
• Build and nurture relationships with senior-level clients and serve as a strategic advisor and primary point of contact for senior client executives.
• Define and drive the direction and objectives of managed scopes, aligning client goals and needs with GPJ services.
• Lead cross-functional agency teams, provide clear direction, align objectives, encourage collaboration, and help resolve complex challenges.
• Ensure projects are delivered on time and to a high standard.
• Forecast revenue, track margins, and maintain accuracy and compliance across financial tools.
• Identify, size, and scope growth opportunities; assemble appropriate agency teams and lead pursuits for organic growth and new-business wins.
• Manage client relations, product development and lifecycle management, project scoping and delivery, invoicing, financial reconciliation, and closing.

Benefits

• Employee Stock Ownership Plan (ESOP) providing employees with an ownership interest.
• FTO policy with no accrual of time off.
• Employer-matching 401(k) plan with no vesting period.
• Low-contribution healthcare option.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior