Senior Account Manager

RVO Health

5d•$100,000 - $110,000•Remote

About The Position

The Senior Account Manager is responsible for driving client satisfaction, retention, and revenue growth through strategic planning, data-driven decision-making, and cross-functional collaboration. The role develops client relationships and delivers solutions that support business objectives, with a focus on health systems, marketing, and patient acquisition. This is a remote position with an expectation of 25% travel. The Senior Account Manager provides strategic guidance on patient acquisition and retention, market development, quality transparency, benchmarking and measurement, and competitive differentiation. The role also supports client launches, account maintenance, product enhancements, campaign optimization, contract negotiations, and renewals. RVO Health is a health-technology company formed through a joint venture between Red Ventures and UnitedHealth Group’s Optum. The company provides health information, doctor-search, prescription-savings, and wellbeing services through brands including Healthline, Healthgrades, Fullspan Health, Medical News Today, and Optum Perks. This posting is for a current vacancy, and the employer intends to fill the position by 01/31/2027. RVO Health does not provide visa sponsorship for this role.

Requirements

Bachelor's degree in Business, Marketing, or a related field.
5–8 years of account management experience within the health and wellness industry.
Ability to navigate and drive results in a highly complex, matrixed environment.
Strong organizational and presentation skills.
Demonstrated ability to message, position, and present information for maximum customer impact and influence.
Strong negotiation, influencing, and collaboration skills.
Knowledge of marketing and patient acquisition strategies in health systems.
Knowledge of the healthcare landscape.
Experience managing health system accounts.
Project management-oriented organizational skills.
Collaborative approach and ability to foster a positive work environment.
Creative analytical and problem-solving skills.
Ability to adapt to a fast-paced environment.
Commitment to continuous learning and strong interest in applying AI tools to streamline processes and improve productivity.
Willingness to travel 25%.

Nice To Haves

Experience working in digital health, health systems, patient acquisition, or healthcare technology sectors.
Familiarity with CRM software and account management platforms.

Responsibilities

Drive client satisfaction, revenue growth, and retention.
Build strong relationships with customers at multiple organizational levels.
Use creative problem-solving and a consultative sales approach to develop strategies that help clients make informed decisions.
Use forecasting and business analytics to identify opportunities and expand client relationships.
Collaborate with sales, product, and marketing teams to identify strategies for maximizing client accounts.
Increase customer satisfaction, visibility, and client endorsement by demonstrating program results and value to key client stakeholders.
Provide strategic guidance on patient acquisition and retention, market development, quality transparency, benchmarking and measurement, and competitive differentiation.
Assist with competitive market analysis to help formulate go-to-market plans.
Monitor campaign performance, identify risks and optimization opportunities, resolve live campaign issues, implement improvements, and maximize results.
Help internal stakeholders review and analyze product and solution performance and client feedback to guide development, enhancement, and implementation of products and solutions, and identify revenue growth opportunities.
Serve as a key escalation point for client issues and ensure timely, effective resolution.
Drive negotiations and value-driven presentations to grow and renew existing contracts, partnering with leadership and internal teams to achieve renewal goals.
Facilitate new account launches, existing account maintenance, and product enhancements.