Senior Account Manager (IT Staffing)

Catalyte • Baltimore, MD

11d • $100,000 - $125,000 • Hybrid

About The Position

Catalyte's Senior Account Manager owns the health and growth of a book of roughly 15 client accounts across IT staffing, nearshore technology teams, and AI skills learning and development, including several important relationships. The role is the day-to-day owner for every account, responsible for client relationships, successful placements, timely renewals, and identifying additional opportunities for Catalyte to help clients.

This is an account growth role rather than a new-logo hunting role. The Senior Account Manager partners directly with Catalyte's executive team, which serves as executive sponsors on the largest accounts. Success is measured by retention, gross profit growth, and client satisfaction across the account portfolio. The position is based in the Bay Area, California, or Baltimore, Maryland, with a hybrid arrangement and regular in-person client time.

The anticipated base salary is $110,000–$125,000 in the Bay Area or $100,000–$115,000 in the Baltimore/DC market, plus uncapped variable compensation tied to gross profit growth and retention. Placement within the range depends on location, experience, and qualifications. Catalyte says it is looking to hire as soon as possible.

Requirements

• At least 7 years of account management experience in IT staffing, nearshore/offshore technology services, or IT consulting, including at least 3 years owning a book of multiple active client accounts.
• A demonstrated record of retaining and growing an existing book of business, with the ability to discuss book size, gross profit or revenue growth, and retention results.
• Credibility with director- and VP-level technology leaders and experience supporting conversations with CIOs or CTOs.
• Working knowledge of contract staffing economics, including bill rate, pay rate, markup, gross margin, and conversion fees.
• Experience partnering with recruiters and delivery teams on requisition intake and candidate quality.
• Experience negotiating rate increases and renewals with enterprise procurement teams and VMS/MSP-managed clients.
• Disciplined CRM and forecasting habits and comfort being measured against clear numerical targets.
• Bachelor's degree or equivalent practical experience.

Nice To Haves

• Experience selling or managing corporate training, upskilling, or learning and development programs.
• Experience with Latin American nearshore delivery teams.
• Existing relationships with technology leaders in the Bay Area or Mid-Atlantic.
• Familiarity with VMS tools such as SAP Fieldglass or Beeline.

Responsibilities

• Serve as the primary relationship owner for a portfolio of client accounts, working with hiring managers, technology leaders, HR and learning and development leaders, and procurement/vendor management.
• Manage day-to-day relationships on the largest accounts and prepare for and support executive conversations with CIOs and CTOs alongside Catalyte's CEO.
• Manage the renewal calendar for active consultants and contracts, flag risks early, and oversee extensions, redeployments, and replacements.
• Grow accounts by uncovering requisitions and adjacent teams, identifying opportunities for nearshore delivery, pursuing bill-rate increases, and introducing AI skills learning and development programs.
• Translate client needs into clear job requirements, prioritize requisitions with recruiters, review candidates before submission, and check in with placed consultants.
• Hold quarterly business reviews with key accounts; present expected versus actual billing in weekly account reviews and explain variances; keep CRM records, forecasts, and account plans current.
• Price requisitions and renewals within approved margin guidelines, negotiate rate increases and renewals, and escalate exceptions with a business case.
• Navigate client vendor management systems, managed service provider programs, supplier scorecards, and master services agreement renewals.
• Take over accounts from Catalyte's new-business team as they mature and share effective practices with other account managers.

Benefits

• Healthcare
• Vision
• Dental
• 401K
• Company-paid time off, including company-paid holidays, paid sick leave, and PTO
• Uncapped variable compensation tied to gross profit growth and retention

What This Job Offers

• Job Type: Full-time
• Career Level: Senior