Sr Account Manager - Hospitality B2B
About The Position
LG Electronics is seeking a Senior Account Manager to join its B2B Hospitality Sales Team in the Tennessee Valley region. This is a remote, home-office-based role; candidates in the Nashville area are preferred. The Account Manager owns a defined territory of hotel ownership groups, management companies, developers, and individual properties, focusing on new business development, growth of existing relationships, protection of LG’s installed base, and expansion of LG’s share across hospitality solutions. The Account Manager serves as the day-to-day contact among end customers, authorized reseller and distribution partners, and LG stakeholders. In a consultative role, the Account Manager translates customer priorities into integrated LG solutions, including hospitality TVs, digital signage, All-in-One LED and DVLED, software and cloud platforms, professional services, financing, commercial laundry, appliances, and other One LG offerings. The role collaborates with the National (Brand) Team, Marketing, Product Management, Engineering, Sales Operations, Finance/Pricing, Supply Chain, Customer Service, and Channel Partners. Regional and national travel is required as needed, with willingness to travel up to 60%.
Requirements
- Bachelor’s degree required.
- At least 7 years of B2B sales experience.
- Proven record of developing new business, expanding strategic accounts, building senior-level relationships, and meeting or exceeding targets.
- Strong knowledge of the hospitality industry, including ownership and management structures, development and renovation cycles, brand standards, procurement, and project-based sales.
- Demonstrated ability to sell integrated hardware, software, services, and financing to stakeholders including ownership, operations, procurement, finance, IT, and property leadership.
- Strong consultative and technical selling skills, including the ability to explain complex solutions in terms of business outcomes and develop business cases covering ROI, total cost of ownership, and capital or operating expense considerations.
- High proficiency with Salesforce or a comparable CRM for pipeline management, forecasting, reporting, and account planning.
- Working knowledge of channel sales, reseller and distributor models, pricing processes, and cross-functional deal execution.
- Excellent written, verbal, presentation, negotiation, and relationship-building skills.
- Strong organizational skills to manage multiple accounts, projects, and priorities.
- Collaborative approach and ability to lead through influence, with curiosity and commitment to continuous learning about hospitality technology and customer needs.
- Willingness to travel up to 60% to customer sites, partner meetings, internal meetings, and industry events.
Nice To Haves
- MBA or advanced degree.
- B2B sales experience in hospitality, AV, displays, or technology solutions.
- Experience selling hospitality TVs, digital signage, DVLED, cloud platforms, or managed services.
Responsibilities
- Drive territory revenue, expand existing accounts, protect LG’s footprint, and win new customers, emphasizing new-build, renovation, conversion, refresh, and replacement opportunities.
- Develop and execute territory and account strategies aligned with revenue targets, KPIs, and product priorities.
- Identify and engage priority ownership groups, management companies, developers, and competitive displacement opportunities using approved market intelligence, partner insights, industry events, and internal reporting tools.
- Manage a portfolio of ownership and management groups and support large, complex projects with Regional, National, Product, Technical, and Channel colleagues.
- Coordinate resellers, distributors, integrators, and LG specialists to deliver competitive pricing, accurate solution design, and a consistent customer experience.
- Build relationships with owners, operators, developers, procurement, IT, property leadership, and reseller partners, positioning LG as a strategic technology partner.
- Lead customer discovery and develop outcome-based proposals connecting LG solutions to guest experience, operational efficiency, revenue, modernization, total cost of ownership, and ROI.
- Present and sell LG’s hospitality portfolio, including commercial TVs, digital signage, DVLED, and public-space solutions; promote software and platform offerings such as Pro:Centric and LG Channels, as well as other recurring-revenue solutions.
- Develop whole-property solutions that may include commercial laundry, appliances, professional services, installation, warranties, financing, leasing, and other One LG offerings.
- Advance opportunities through the full sales cycle and maintain accurate, current Salesforce records, including stages, next steps, competitive position, timing, product mix, reseller involvement, and forecasts.
- Work with resellers and distributors on joint account planning, opportunity reviews, training, marketing programs, and promotions while retaining ownership of the end-user relationship.
- Collaborate with Product, Marketing, Pricing/Finance, Sales Operations, Supply Chain, Engineering, and Customer Service to align product availability, solution design, pricing, delivery, and execution.
- Support go-to-market initiatives, launches, and promotions, and share competitive intelligence.
- Lead quarterly business reviews, pricing discussions, roadmap presentations, and pipeline reviews.
- Represent LG at customer sites, reseller meetings, and industry events with clear relationship, pipeline, and revenue goals; travel regionally and nationally as needed.
Benefits
- No-cost employee premiums for employees and eligible dependents for medical, dental, vision, and prescription benefits.
- 401(k) Retirement Savings Plan with competitive company matching contributions, immediate vesting, and several investment options.
- Paid Time Off program including company holidays and a combined bank of paid sick and vacation time.
- Performance-based Short-Term Incentives, varying by role.
- Confidential mental health resources for employees and their loved ones.
- Personal fitness goal incentives.
- Paid parental leave.
- Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group-rate life and disability insurance.
- Temporary/contractor employees are eligible for relevant benefit programs offered through partner agencies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
