B2B Account Manager

Mid-Atlantic Finance Company•Clearwater, FL

1d•$40,000•Onsite

About The Position

MidAtlantic Finance is hiring a B2B Account Manager for its onsite Dealer Relations Team in Clearwater, Florida. The role supports client and dealership networks through high-volume telephone communication, account relationship management, accurate data entry, documentation processing, and customer service issue resolution. The position primarily works Monday through Friday on day shifts and offers base pay plus monthly bonuses, with total compensation of $40,000 annually and higher. Bilingual English/Spanish ability is preferred but not required.

Requirements

Above-average customer service and telephone skills.
Strong issue-resolution abilities.
Good keyboarding and computer skills.
Proficiency with Microsoft Office.

Nice To Haves

Bilingual English/Spanish ability.

Responsibilities

Manage high volumes of inbound and outbound telephone communications with clients and dealership networks.
Cultivate and maintain strong working relationships with auto dealership partners.
Enter client information accurately into the computer database to maintain system data integrity.
Coordinate follow-up through telephone and mail communications and ensure record accuracy.
Audit and process documentation in accordance with state and company legislative guidelines.
Manage formal correspondence workflows and confirm physical letter deliveries through courtesy tracking calls.
Resolve complex customer service escalations through problem-solving and coordination with multiple departments.
Seek skill-building opportunities and train peers on localized operational workflows.