Client Account Manager, B2B

Amsive • New York, NY

1d • Hybrid

About The Position

Amsive is hiring a client-facing Account Manager to manage digital marketing programs and relationships with B2B and B2C clients. The role serves as the agency’s lead for day-to-day client interaction and overall client satisfaction, coordinating internal teams and agency channels to deliver marketing programs and achieve client goals. The Account Manager will manage timelines, budgets, scope, invoicing, campaign execution, account profitability, and client communications. The position also contributes to business growth by identifying opportunities with existing clients and developing cross-channel insights and recommendations. This is a hybrid position requiring 1–2 days in the office in New York, NY or Nashville, TN. Amsive does not provide sponsorship opportunities.

Requirements

• 2–4+ years of experience managing digital marketing programs, including SEM, SEO, and other paid media channels such as Social, Display, CTV, and Linear TV.
• At least 2 years of experience in an agency environment and demonstrated success managing client relationships.
• Experience compiling, documenting, and communicating client requirements to internal stakeholders across departments.
• Experience overseeing implementation or managing and executing multichannel digital marketing campaigns as the primary client point of contact.
• Strong written and verbal communication skills, a positive attitude, and ability to thrive in a collaborative, fast-paced environment.
• Strong project management and organizational skills, including the ability to prioritize and manage multiple projects and build trust with team members.
• Strong grasp and demonstrated application of marketing and communication principles.
• Strong proficiency with Microsoft Office, especially PowerPoint and Excel.
• Demonstrated excellence in building and maintaining profitable client relationships.
• Self-motivated, detail-oriented team player with problem-solving skills, leadership qualities, and the ability to provide proactive client communication.

Nice To Haves

• Experience in the B2B technology sector.
• Experience in highly regulated industries.
• Interest in online and offline marketing and a desire to learn more about data-centric marketing.

Responsibilities

• Lead day-to-day client-facing interactions and own overall client satisfaction while proactively supporting clients’ marketing goals.
• Build strong client relationships and understand clients’ business objectives.
• Become proficient in Amsive-designated project and account management tools.
• Create and manage internal project and program timelines, communicating proactively about status.
• Log resource hours daily in Asana.
• Schedule, organize, and facilitate client campaign initiatives across agency channels, and hold regular internal meetings to support clear and productive client discussions.
• Oversee implementation, delivery, and execution of program commitments; manage expectations regarding timing and budget impacts of scope changes.
• Facilitate and manage invoicing.
• Maintain or improve account profitability through effective scope management.
• Collaborate on and oversee agency standards for marketing deliverables, including PowerPoints, points of view, and analytics reports using Excel and dashboard technologies.
• Identify new business opportunities with existing clients and work with the Account Director, CX Lead, and Sales to close them.
• Develop cross-channel insights and recommendations to address business needs, improve performance metrics, and support quarterly and annual business reviews.
• Collaborate with team members on audience, creative, and channel-testing ideas.

Benefits

• Unlimited vacation time, annual sick days, annual personal days, and 11 paid holidays.
• Dental, vision, and health insurance.
• 401(k) with company match.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed