Senior Account Manager
About The Position
Devsu is expanding its U.S. Growth Team and is hiring a Senior Account Manager to deepen existing client relationships and scale the company’s account management capabilities. The role owns a portfolio of valuable enterprise and mid-market technology clients, with responsibility for account growth, upsell revenue, retention, and long-term client success. This strategic and entrepreneurial position combines commercial ownership, process leadership, and client advocacy. The Senior Account Manager works with Delivery, Operations, Marketing, and leadership to ensure high-quality client outcomes, identify opportunities for expansion, manage commercial matters, and develop scalable account management frameworks. The initial focus is on existing clients, with opportunities to represent Devsu at technology events, conferences, and networking engagements. The role is primarily remote, with in-office or satellite office meetups once or twice a month. The posting also describes the position as offering hybrid work flexibility based in Florida and estimates domestic travel at 20–30%. It reports directly to the Chief Growth Officer. Compensation consists of a base salary and performance-based incentives tied to upsell revenue growth and revenue retention.
Requirements
- At least 5 years of experience in account management, client success, or enterprise relationship management, ideally in technology services, digital transformation, or software consulting.
- Demonstrated success meeting or exceeding growth and retention goals.
- Experience managing a book of business worth $2 million or more, with proven revenue expansion results.
- Strong communication, negotiation, and executive relationship-building skills.
- Solid understanding of technology and digital solutions, with the ability to communicate confidently with technical and business stakeholders.
- Proficiency with CRM and reporting tools such as Salesforce, HubSpot, or equivalent.
- Ability to travel domestically, estimated at 20–30%.
Nice To Haves
- Experience in high-growth technology consultancies or nearshore software development.
- Familiarity with building or scaling account management frameworks from the ground up.
- Bachelor’s degree in Business, Marketing, or a related discipline; an MBA is a plus.
Responsibilities
- Serve as the senior point of contact for a portfolio of enterprise and mid-market technology clients.
- Identify, scope, and close upsell and cross-sell opportunities aligned with client goals and Devsu’s capabilities.
- Maintain client satisfaction and prevent churn through proactive relationship management and value-driven delivery.
- Develop client-specific account growth strategies and success roadmaps aligned with quarterly and annual KPIs.
- Lead renewal negotiations, pricing discussions, and contract changes; forecast revenue, retention, and pipeline growth.
- Collaborate with Delivery, Operations, and Marketing to deliver high-quality outcomes that exceed client expectations.
- Work with leadership to formalize scalable account management frameworks, playbooks, and success metrics.
- Share knowledge and best practices to help build a culture of account management excellence.
- Represent Devsu at industry events and client engagements to strengthen relationships, visibility, and partnership opportunities.
- Own the account portfolio with autonomy and accountability.
Benefits
- Hybrid work flexibility based in Florida.
- Competitive base salary with performance-based incentives tied to growth and retention success.
- High-visibility role reporting directly to the Chief Growth Officer.
- Opportunity to shape the foundation of a growing Account Management function.
- A culture rooted in innovation, collaboration, and long-term client partnerships.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
