Senior Account Manager

TruVista Communications•Tifton, GA

About The Position

The Business Solutions Senior Account Manager manages, retains, and grows revenue within an assigned portfolio of small and medium-sized business customers in Truvista territory. The role develops trusted client relationships, serves as the primary point of contact, and partners with Truvista Customer Service, Operations, and Finance teams to meet customer expectations. The Senior Account Manager identifies opportunities for new services, upgrades, and contract renewals, maintains a sales pipeline, and uses a consultative, solution-based approach to meet revenue and retention objectives. The role also promotes Truvista’s broadband products and services and positions the company as a premium broadband services provider. The position requires travel throughout the service area and daily operation of a motor vehicle. Physical requirements include regularly talking and hearing; frequently using hands or fingers to handle or feel objects, tools, or controls; and occasionally standing, walking, sitting, reaching, and lifting or moving up to 25 pounds. Required vision abilities include close and distance vision and adjusting focus. The work environment typically has low to moderate noise.

Requirements

Three years of successful technology sales, business development, account management, or customer service experience in broadband services is preferred.
Thorough understanding of customer relationship development and successful account management practices.
Strong business and financial acumen and understanding of the economic drivers of small and medium-sized businesses.
Working knowledge of high-speed internet, cable TV, and voice products and services.
Experience negotiating and executing customer contracts.
Reliable transportation, a good driving record, a valid driver's license, and willingness to travel as required by business needs.
Solid operating knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to read, analyze, interpret, develop, and negotiate contracts.
Ability to compose professional business correspondence and communicate clearly and persuasively.
Ability to manage customer situations, resolve conflict, collaborate, plan and organize work, follow policies and procedures, and complete administrative tasks accurately and on time.
Ability to operate a motor vehicle.
Ability to talk and hear regularly; use hands or fingers to handle or feel objects, tools, or controls frequently; and stand, walk, sit, reach, and lift or move up to 25 pounds occasionally.
Close and distance vision and ability to adjust focus.

Nice To Haves

Bachelor's degree or equivalent from a four-year college or university is preferred.
Three years of successful technology sales, business development, account management, or customer service experience in broadband services is preferred.

Responsibilities

Meet or exceed monthly sales goals for new sales and renewal contracts.
Manage an assigned portfolio of small and medium-sized business customers.
Partner with Account Executives or Senior Account Executives to achieve monthly sales quotas and renewal targets.
Develop and maintain trusted client relationships and serve as the main point of contact at Truvista.
Forecast new business and contract renewals each month.
Coordinate with Customer Service, Operations, and Finance to meet customer expectations and resolve issues in a timely manner.
Train customers on Truvista business solutions and customer portals.
Maintain in-depth knowledge of Truvista products and value propositions.
Represent the voice of the customer to Truvista and prioritize customer business and product needs for leadership.
Use a consultative, solution-based account management and sales approach.
Build and maintain a sales pipeline to meet revenue and account-retention objectives.
Customize and present value propositions and sales proposals.
Develop and maintain a list of referenceable customers to support new sales.
Catalog and maintain electronic copies of executed customer contracts in shared storage.
Maintain at least a 12-month forward view of upcoming contract renewals.
Renew customer contracts to protect and grow existing revenue.
Maintain accurate business contact information and records in the Truvista sales system.
Maintain a strong working knowledge of competitors and their sales and marketing strategies.
Escalate installation, billing, and service issues when needed and serve as the primary customer escalation point when warranted.
Maintain a customer-service focus and promote a positive Truvista reputation and brand image.
Complete additional duties and projects as assigned by management.
Maintain consistent, on-time attendance.
Travel throughout the service area, including daily operation of a motor vehicle.