Sr. AE & SME

Joint Commission•Oakbrook Terrace, IL

5d•$71,000 - $90,500

About The Position

The Senior Account Executive & Subject Matter Expert is an expert in the Account Executive role and serves as a resource to Account Executives on program-specific questions and issues. This role requires understanding complex program requirements, policies, and procedures, and independently managing accreditation and certification issues and services for a related program. The position also involves ongoing program-specific education, supporting colleagues in understanding program details, influencing program initiatives, and assisting with special projects and implementations. In addition to the responsibilities of the Senior Account Executive role, this position provides ongoing subject-matter education, oversees program resources, manages program-related projects and initiatives, supports the Associate Director and Field Director in ensuring team effectiveness and compliance, and represents ACO in company initiatives and team projects, including product and technology enhancements.

Requirements

Bachelor’s degree.
Customer service experience and up to 3 to 5 years of work experience, with consistent strong performance and demonstrated high competency within a specific program.
Ability to effectively use office technology such as MS Office Suite, Teams, and Zoom.
Excellent written and verbal communication skills.
Successful evaluation of competencies by a manager, at the discretion of the Director.
Ability to accurately apply relevant Joint Commission policies and procedures related to accreditation and certification activities.
Ability to independently handle accreditation and certification issues and services.
Ability to work with a team and meet team goals.
Ability to adapt to evolving business needs.
Adept program-specific knowledge.

Nice To Haves

Healthcare background.

Responsibilities

Serve as the ongoing subject-matter resource for the respective program and conduct educational training as needed.
Review and provide content oversight for resource documents to ensure they remain current as policies evolve, and create new resources to support the team.
Engage in and manage projects and initiatives related to a specific program, including rollout and continuing education for new initiatives.
Provide program support to the AD and FD to help ensure the team operates effectively and complies with program-specific requirements and policies.
Represent ACO as a key stakeholder and participate in company initiatives and team projects, including development of new products and enhancements to applications and technology.
Perform all responsibilities of the Senior Account Executive role.